Mia Lozano
Duncanville,TX
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Morelia Mexican Restaurant by mastering multitasking and showcasing exceptional communication skills. My ability to seamlessly integrate hospitality with efficient service delivery, coupled with a professional demeanor, contributed to a positive and memorable dining experience for guests.
Overview
4
4
years of professional experience
Work History
Host/Cashier/Server
Morelia Mexican Restaurant
03.2021 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Sunset High School
Dallas, TX05.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Professional appearance
- Telephone reception
- Verbal and written communication
- Customer engagement
- Task prioritization
- Guest feedback
- Hospitality and accommodation
- Effective multitasking
- Greeting guests
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host/Cashier/Server
Morelia Mexican Restaurant
03.2021 - 10.2024
High School Diploma -
Sunset High School
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