Autumn Lashley
Auburn,AL
Summary
Offering passion for customer service and keen interest in beauty industry, ready to learn and grow in this environment. Brings willingness to master hair care techniques and assist with maintaining clean and organized workspace. Ready to use and develop communication and teamwork skills in salon assistant role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Moe's Southwest Grill
12.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Shift Lead Manager
Jersey Mike's Subs
06.2023 - 12.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Applied Science - Cosmetology
Southern Union State Community College
Opelika, AL05-2026
High School Diploma -
North Forsyth High School
Cumming, GA05-2017
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Following instructions
- Shampooing and conditioning
- Appointment scheduling
Certification
Human Trafficking Awareness
Timeline
Team Member
Moe's Southwest Grill
12.2024 - Current
Shift Lead Manager
Jersey Mike's Subs
06.2023 - 12.2024
Human Trafficking Awareness
Associate of Applied Science - Cosmetology
Southern Union State Community College
High School Diploma -
North Forsyth High School
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