Autumn Likens
Stafford,VA
Summary
Energetic and personable with natural ability to connect with clients and provide exceptional customer service. Possesses strong communication and problem-solving skills, with foundation in understanding customer needs and offering tailored solutions. Committed to delivering positive outcomes and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Consultant, Services
Progressive
Remote
08.2025 - Current
- Assisted customers with inquiries, providing prompt and accurate information.
- Utilized CRM software to manage client interactions and maintain detailed records.
- Developed expertise in policy details to effectively explain coverage options to clients.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
- Adapted quickly to changes in procedures, maintaining efficiency during transitions.
- Engaged in continuous learning to improve service delivery and product knowledge.
Claims Processor
TTEC
Remote
11.2023 - 08.2025
- Processed claims accurately, ensuring compliance with company policies and industry regulations.
- Reviewed and validated claim information to maintain data integrity and prevent discrepancies.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Assisted in training new team members on claims processing procedures and best practices.
Education
High School Diploma -
Brooke Point High School
2013
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- MS office
- Accuracy and precision
- Claims processing software
- Data entry proficiency
- Medical terminology
Timeline
Consultant, Services
Progressive
08.2025 - Current
Claims Processor
TTEC
11.2023 - 08.2025
High School Diploma -
Brooke Point High School