Steveland Horton
Services Consultant
Spring,TX
Summary
Consulting professional bringing valuable experience in delivering high-quality services and improving client processes. Proven ability to drive team collaboration and achieve significant results in dynamic environments. Known for adaptability and reliabilityconsistently meeting client expectations and enhancing operational efficiency.
Experienced with understanding client requirements and providing tailored solutions to enhance service delivery. Utilizes effective communication to foster strong client relationships and ensure project success. Track record of leveraging analytical skills to identify opportunities for process improvement and drive positive outcomes.
Overview
11
11
years of professional experience
2
2
Certification
Work History
Services Consultant 2 (OSP/ISP Engineer, QC Coordinator)
Black & Veatch
12.2016 - Current
- Performed duties as an engineer for telecommunication projects and QC coordinator for solar array projects
- Setting meetings with the discipline leaders to ensure remediations and issues found in the field were rectified
- Tracked production and activities from Civil, Mechanical, and Electrical to help schedule inspections by craft employees and have inspection templates ready
- Created and modified inspection templates based on client’s/project needs
- Filed, sorted, and organised inspections, maps, RFIs, transmittals, submittals, and all other documents in our company’s internal system (Procore, ProjectWise, SharePoint) and the client’s system
- Maintained communication and contact with client to ensure accuracy of documentation and tracking
- As an engineer, performed site surveying and engineering design for multiple projects across the country
- Duties include creating sketches by hand then transferring them to CAD software
- Used Sharepoint/Teams/OneDrive to share and track data, Google Earth/Maps and ArcGIS to accurately record data, taking measurements and photos of existing facilities (including poles, ground pedestals, and handholes) and new proposed locations
- Created detailed markups for predesign fiber work and created new routes due to changes in environment and ROW data
- Created KMZs and layers in Google Earth to show map details for clients and other professionals
- Performed permitting duties, which entailed contacting local utility/811 entity, and third party locate services for utility marking
- Confirmed markings with GPS, GPRS equipment, sketched excavation and construction areas before work begins and sign off on permit
- Trained and supervised new employees, performed daily QC of work completed
- Managed and oversaw workload for junior fielders as well as monitored and updated progress of projects via Excel spreadsheets and Sharepoint
- Completed redlines and make ready for designs and blueprints for construction
- Applications and Software utilised: Microsoft Office suite (Word, Excel, Visio, PowerPoint, Outlook, SharePoint, Teams) AutoCAD, MicroStation, Prolog, Procore, ProjectWise, Bluebeam, Google Earth and ArcGIS
- Performed work for projects with AT&T (Light Gig Fiber Design), Comcast, (OSP/ISP Fiber Design), PG&E (Pole Loading Analysis and Auditing), Amazon (EV Charging stations), Avangrid (Solar farm construction and 5G cell networks) and Pennsylvania Turnpike (Fiber for Private Networks), AES Morris (Solar farm construction)
- Recognized for quality of work on AT&T Light Gig project
- Work performed on Amazon EV and JPMC project helped accelerate company investment to Solar/Renewables
- Implemented QC documentation and data collection process to ensure early and successful turnover of True North Solar to client (Avangrid)
- Was given Aspire Award for work on the Pennsylvania Turnpike Project
Utility Systems Senior Specialist
Davey Resource Group
08.2013 - 07.2016
- Mapped and audited electrical assemblies, meters, checking for properly grounded wires, tags, and disconnected lines on pole
- Used ArcGIS software to accurately map and locate utilities
- Added and updated data records
- Collected accurate location info of poles and utilities with Trimble GPS receivers and software
- While on Centerpoint-Verizon project in Houston, met or exceeded production standard for over 12 weeks straight, helped to finish project ahead of schedule
- While on Ameren-Charter project in St
- Louis, met or exceeded production standards for over eight weeks straight
- While on Austin Pedernales project, met or exceeded production goals for over nine weeks
- Met and exceeded production standards for project with Halifax Electric for over two months
- Was given awards for quality work done in a safe, efficient manner on multiple projects
Skills
- Collaborative mindset
- Creative solutions
- Complaint resolution
- Client rapport
- Vehicle assessment
- Staff education and training
- Records oversight
- Program follow-up and assessment
- Maintenance reporting
- Reporting and documentation
- Bill preparation
- Customer consulting
- Preventive maintenance coordination
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Team Leadership
- Customer Engagement
- Team building
- Product Knowledge
- Conflict Resolution
- Professionalism
- Strategic Planning
- Solution selling
- Time management abilities
- Inventory Management
- Adaptability
- Networking skills
- Problem-solving aptitude
- Market Research
- CRM Software
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Field data collection
- Troubleshooting
- Installation planning
- Engineering
- Change order management
- Project permits
- Field testing
- Jobsite support
- Technical reporting and documentation
- RFI management
- Specifications/drawings review
- Safety Procedures
- AutoCAD
- Quality Assurance
- Construction expertise
- Inspections
- 2D and 3D modeling
- Document organization
- Document retrieval
- Document distribution
- Sensitive document management
- Verbal and written communication
- Geographic plotting
- OpenStreetMap
- Geospatial analysis
- Map production
- Data Management
- ArcGIS suite proficiency
- Remote sensing
- Network configuration
Certification
- OSHA 30 Certified, 12/01/16
- Procore Certification, 12/01/23
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved compliance on document controls which led to timely completion and invoicing for True North Solar Project (Avangrid)
- Awarded BV ASPIRE Impact Award for effectively helping with permitting and engineering solutions for Pennsylvania Turnpike Project
Timeline
Services Consultant 2 (OSP/ISP Engineer, QC Coordinator)
Black & Veatch
12.2016 - Current
Utility Systems Senior Specialist
Davey Resource Group
08.2013 - 07.2016
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