Autumn L. Smith
Hebron,OH
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, while demonstrating exceptional communication skills and making critical decisions during challenges.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Pure Smiles
Pataskala, OH
02.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Front Desk/ Receptionist
Springfield Dental Group
Springfield, OH
08.2023 - 03.2024
- Performed basic data entry, administrative assistant and payroll duties.
- Answered telephone inquiries from clients, vendors, and the public.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees including copying, faxing, and filing.
- Confirmed patient insurance benefits and checked claim statuses.
- Took dental radiographs while following strict patient protocols.
- Assisted dentists by passing dental instruments, suctioning fluids and mixing material for impressions.
- Provided patient education on proper dental hygiene and pre/post-surgical care.
- Cleaned instruments and work areas in accordance with sterilization and disinfection protocol.
Front Desk Associate Management
NorthPark Dental
Huber Heights, OH
01.2019 - 12.2019
- Greeted patients/visitors in person and via telephone calls.
- Kept reception area clean and neat.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees- including copying, faxing, and filing important company/patient documents.
- Provided patient education on proper dental hygiene and pre/post-surgical care.
- Confirmed patient insurance benefits and checked claim statuses as well as updating all information prior to patient appointments (medication list, x-ray transfers, chart transfer, etc.)
- Interacted with staff as far as independent subcontractors- including dental assistants, EFDA and dental Hygienists (working within restrictions such as availability, pay rate, paperwork and information)
- Managed the office in a professional and fair manner.
- Billing and payroll- through software systems as far as: Outlook, QuickBooks, etc.
Dental Assistant/Front Desk Associate
Springfield Gentle Dental
Springfield, OH
08.2017 - 01.2019
- Performed basic data entry, administrative assistant and payroll duties.
- Answered telephone inquiries from clients, vendors, and the public.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees including copying, faxing, and filing.
- Confirmed patient insurance benefits and checked claim statuses.
- Took dental radiographs while following strict patient protocols.
- Assisted dentists by passing dental instruments, suctioning fluids and mixing material for impressions.
- Provided patient education on proper dental hygiene and pre/post-surgical care.
- Cleaned instruments and work areas in accordance with sterilization and disinfection protocol.
Education
Dental Assistant Program -
Clark State Community College
Springfield, OH08.2017
Radiography Certification - undefined
Clark State Community College
Springfield, OH08.2017
High School Diploma - undefined
Clark-Shawnee Local High School
Springfield, OH05.2014
Skills
- Proficient in Microsoft Office (Excel, MS Word, PowerPoint, Outlook, One Drive)
- Proficient in electronic charting systems: Dentrix, Eagle soft, EPIC, Kronos, ADOBE, Open dental, Carestack
- Ability to work within strict deadlines and handle multiple projects
- Analytical with excellent customer service/Patient relation skills
- Cash/Credit Transaction Management
- Trained in OSHA and HIPAA, infection control and gentle patient care
- Data entry
- Problem-solving
- Customer and client relations
- Documentation and recordkeeping
- Scheduling and calendar management
- Administrative support
- Scheduling
- Professional communication
- Accounting support
Timeline
Administrative Assistant
Pure Smiles
02.2025 - Current
Front Desk/ Receptionist
Springfield Dental Group
08.2023 - 03.2024
Front Desk Associate Management
NorthPark Dental
01.2019 - 12.2019
Dental Assistant/Front Desk Associate
Springfield Gentle Dental
08.2017 - 01.2019
Radiography Certification - undefined
Clark State Community College
High School Diploma - undefined
Clark-Shawnee Local High School
Dental Assistant Program -
Clark State Community College