Autumn Ross
Canonsburg,PA
Summary
Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Ole Hickory Inn
Hickory, USA
05.2015 - Current
- Uphold high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on-time.
- Monitored cash intake and deposits, ensuring 100% accuracy.
- Trained incoming staff regarding restaurant's practices, culture and safety.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- (Ramp Certified)
- Provided exceptional customer service in a fast-paced bar environment.
Lead Office Administrator
Rice's Auto Services
Lawrence, USA
10.2012 - 07.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Answered phone calls from customers and responded to their inquiries via email or phone
- Worked with customers to understand needs and provide service.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed financial documents, contracts, expense reports and invoices.
- Implementing cost-saving initiatives that addressed long-standing problems.
- Organized and managed daily office operations and procedures.
Assistant Manager
American Eagle Outlet
Washington, USA
08.2007 - 10.2012
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Communicated with managers of other departments to maintain transparency.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Led training sessions for new hires on company policies and procedures.
- Supported visual merchandising efforts to enhance product presentation and customer engagement.
- Monitored sales trends to identify opportunities for improvement in service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Ringgold High School
Monongahela, PASkills
- Customer service-oriented
- Business Administration
- Outstanding interpersonal skills
- Financial Management
- Detail-oriented
- Self-motivated
- Problem solving
- Time management
- Strong work ethic
Timeline
Bartender/Server
Ole Hickory Inn
05.2015 - Current
Lead Office Administrator
Rice's Auto Services
10.2012 - 07.2019
Assistant Manager
American Eagle Outlet
08.2007 - 10.2012
High School Diploma -
Ringgold High School