Summary

Overview

Work History

Education

Skills

Timeline

Cala Faciane

Summerville,SC

Summary

Excellent interpersonal, communication and leadership abilities. Personable, friendly and solution-oriented with over 11 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

years of professional experience

Work History

VIP Bottle Server /Cocktail Bartender

Babylon

Moncks Corner, SC

04.2025 - Current

Provided accurate information regarding menu items and drinks specials to patrons.
Prepared garnishes such as olives, cherries, limes wedges, as needed.
Greeted guests in a friendly and professional manner.
Responsible for maintaining the cleanliness of work areas before leaving each shift.
Ensured that all guests received prompt service and quality drinks.
Maintained cleanliness of bar area by wiping down surfaces, cleaning glassware, and restocking supplies.
Assisted with opening champagne bottles for guests.
Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
Adhered to established standards for pouring liquor, wine, beer into glasses or containers.
Monitored guest consumption of alcohol to ensure compliance with state regulations.
Recommended and served alcoholic beverages to patrons during high-volume shifts.
Took orders efficiently while offering recommendations to enhance guest experience.
Presented menus and specials, answering questions regarding ingredients and preparation.
Maintained confidentiality of guest information and payment transactions.
Processed payments and transactions using POS system with accuracy.
Served cocktails, beverages, and selected dishes promptly and accurately.
Managed multiple tables simultaneously while maintaining high-quality service.
Trained new employees to perform duties.
Responded to ad hoc cleaning duties at end of shift.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Assisted in training new bartenders on proper drink mixing techniques and customer service skills.

Assistant Property Manager

Lerner Corporation

05.2018 - 06.2020

Showed units to potential tenants and answered questions about life in community
Conducted tours of vacancies with prospective tenants
Handled all security deposit refunds
Maintained thorough, accurate and compliant records for internal and regulatory audits
Coordinated general maintenance and repairs to keep facilities operational and attractive
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement
Implemented business strategies to maximize tenant satisfaction and reduce vacancies
Increased occupancy from 89.6% to 96.6% through follow up calls and implementing changes to fit residents requests within policy.

Assistant Sales Manager

Sunglass Hut

05.2017 - 02.2018

Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions
Helped sales professionals finalize customer sales and handled escalated concerns
Utilized company selling model to engage and connect customers with brand
Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor
Opened and closed store, set up registers and secured cash
Collaborated closely with management team to recruit top-level sales talent to fill positions within department
Resolved customer complaints regarding sales and service
Coached, developed and motivated team to achieve revenue goals
Used change methodologies to increase sales and led projects for increased productivity
Taught new associates sales tactics and performance improvement techniques.

Counter Manager

M.A.C. Cosmetics

10.2015 - 08.2017

Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment
Conferred with customers to understand needs and finalize purchase orders
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Developed business and marketing plans and prepared monthly financial reports
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers
Offered complementary makeup consultations to individuals to promote key product lines
Provided makeup services to clients for weddings, proms and other special events.