MICHELLE MADISON
Las Vegas,NV
Summary
Experienced hospitality professional with a strong background in high-volume dining and entertainment environments. Extensive knowledge of wine and cocktail pairings, ensuring accurate order execution, and exceptional service. Consistently achieving strong sales through effective upselling with attentive service and high standards.
Overview
18
18
years of professional experience
Work History
VIP Cocktail Bottle Server
Dolby Live at Park MGM
Las Vegas, Nevada
12.2017 - Current
- Delivered attentive, high-level service to guests in fast-paced upscale venue.
- Guided guests in menu selections and drink pairings, elevating dining experience.
- Trained new staff on serving techniques and effective customer interaction skills.
- Maintained comprehensive knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Drove strong nightly sales through effective upselling techniques.
- Coordinated service for multiple tables while maintaining high-quality standards.
Cocktail and Food Server
Diablo's Cantina
Las Vegas, Nevada
01.2008 - 11.2017
- Managed 12-table section, delivering full-service dining with attention to detail.
- Promoted additional menu items to enhance sales while ensuring guest satisfaction.
- Collaborated with management to coordinate service for large groups and events.
- Trained new servers on best practices and company standards to uphold quality.
- Accurately calculated checks using POS system and processed transactions efficiently.
Education
Bachelor of Arts - Radio And Television Broadcasting
UNLV
Las Vegas, NVSkills
- Fine Dining Service Standards & Etiquette
- Wine, liquor, and cocktail knowledge
- Food pairing recommendations
- POS system expertise
- Upselling & Revenue Generation
- High-Volume Check & Station Management
- Exceptional customer service & Order accuracy
- Multitasking in Fast-Paced Environments
Timeline
VIP Cocktail Bottle Server
Dolby Live at Park MGM
12.2017 - Current
Cocktail and Food Server
Diablo's Cantina
01.2008 - 11.2017
Bachelor of Arts - Radio And Television Broadcasting
UNLV