Autumn Marku
Novi,MI
Summary
I work well with other people and a team player. I'm good with communicating with others, no matter the task or job I always put my best effort into it, and always willing to learn new skills.
Overview
9
9
years of professional experience
Work History
Customer Lending Representative
Loandepot
Remote, MI
02.2023 - Current
- I call people who inquired for mortgage options and verify their information to make sure everything is correct for the loan originator
- I have to find out what they’re looking to accomplish and make sure I ask the right qualifying questions for it and let the loan originator know what their goal is
- I also help with if the customer isn't too sure on what they're looking to do I can help guide them in the right direction to help them reach their goal(s)
- I also take inbound calls for customers who are interested in getting a loan as well as existing customers needing to pay their mortgage or if they have any questions regarding their mortgage as well as take care of any complaints they may have
- I take a high volume of calls so I need to make sure I’m giving them the best service I can as well as managing my time
- I also train new hires by doing shadow sessions with them they listen to my calls to see how I handle them and then I will listen to how they’re doing their calls and give them advice and pointers and things to work on
Career Advisor
Call Center For Hire
Remote, MI
03.2021 - 02.2023
- I primarily help people find jobs for where they are wanting to get hired at, that are also within their area
- I also help people out who don't know what job they want to get hired at, so I assist them with finding a job that would best suit them and some jobs that are outside the box to give them some other options
- Once I find that person a job I also help them with education options if they are thinking about going to college or getting a license, etc
- I am able to get them an advisor who is able to help them out with any educational options
Life Insurance Agent
Family First Life
Remote
07.2020 - 03.2021
- When I first started working here I did not have my license and they got me the proper training and I got my life, health and accident insurance license
- You represent multiple insurance companies and your job is to find the best policy that suits your client and make sure they're getting exactly what they need
- It is best to make your own schedule of when you want to call potential clients and save days so that you can do your appointments with your clients that would like to move forward in the process
- There is a CRM system that you have to learn and get familiar with all the aspects of it
- The company does different trainings each week but they also provide training videos that you can watch on your own time if there is an area you wanna get better at or explained in more depth
- I really enjoy the aspect that you get to help people and make sure they're taken care of
- Working here you get to dictate you work life, you decide how much you want to work and when you want to work which really teaches you to be responsible because if you do not work hard you have repercussions of that, where is if you do work hard and put the hours in it shows
Pharmaceutical Technician
Kroger
Plymouth, MI
10.2019 - 07.2020
- I had many responsibilities while working in a pharmacy
- When I first got hired I had online courses of training called modules and I had to complete those while I worked as well
- You fill prescriptions, give people their prescriptions, and put in data for new prescriptions that come in as well
- We get medications almost everyday and we have to put away all the product and make sure everything goes in alphabetical order
- We do different maintenance checks throughout the week making sure we have the correct amount of medication and everything is clean
- I make sure I help every customer that comes in the best of my ability
- You’re responsible for making sure the right medication gets to the right person
- I had to learn how to enter data and work around the pharmacy's website
- You deal with different insurances and make sure everything is up to date and billed correctly
- You are responsible of a lot of sensitive data and need to make sure it’s handled correctly
- I also started to help out other Kroger pharmacies near me that were short staffed on my days off and had to learn how they ran their pharmacy
Server/Cashier
Burger Spot
Plymouth, MI
09.2019 - 11.2019
- When I worked here each shift I had a different position I either served orders, worked at the cashier taking people's orders, or washing dishes and making sure everything is organized
- It was really important to make sure condiments, silverware, and drinks were filled up at all times
- Before you left if you had to clean up certain areas as well as to fill certain condiments and other various duties
- I always made sure every customer enjoyed their food and their experience
- Customers had the option to customize items on the menu so I quickly learn all the options and combos you could create.
Server
Moe's on Ten
Novi, MI
08.2019 - 09.2019
- While I worked here I served customers and had the responsibility to make sure they left satisfied with their meal and make sure they want to come back
- While working here I really learned how to manage my time it was much more fast paced environment and I had to learn how to make most of my time
- I had to have patience to learn the ropes of how everything worked there
- I learned to work as a team with the other servers and we all helped one another out
- We had our own duties once we were off the serving floor we were responsible for.
Server
Aqua fine dining
06.2018 - 06.2019
- As a server at Aqua customer service was a priority, I always made sure customers left happy even if something were to go wrong
- It was always important to make sure everyone had an amazing experience and wanted to come back
- My communications skills improved from having to talk to customers and communicate with other servers and employees
- When it got busy at work you had to learn to multi-task and have quick thinking
- Always at the end of shifts each person has side work to do so I had various items I would have to clean or restock and you were responsible for your side work
- We used a pos system to order food and drinks so I'm familiar with similar systems
- I started to get regulars over time that would request me as a their server each time they dined in
Child Caretaker
Plymouth yoga room
Plymouth, MI
09.2015 - 06.2018
- I would watch kids ranging from 6 months to 10 year olds
- I would play and entertain the kids with toys, movies, or a made up game
- There were times when you had to make a kid feel comfortable leaving their parent or calm down upset babies and this taught me to have more patience
- At the end of the shift you would clean the whole kids room including all the toys, as well as steam mopped and vacuumed the hallway and the rooms in the back.
Head Hostess
Aqua fine dining
Plymouth, MI
10.2017 - 05.2018
- Days/nights that I worked I made sure everything ran smoothly and gave each hostess their own responsibilities for the shift
- If customers had any issues I would address them and make sure they got the experience they wanted while dining
- I Greeted all customers who walked in
- We had a system we used for seating and would seat them accordingly
- There was one computer with a pos program for reservations and we had another computer for an app called open table and yelp for reservations as well
- I answered the phone; taking reservations, answered questions, and anything else a customer might need help with
- I had sidework at the end of the shift to do mainly cleaning; restrooms, menus, windows and the front desk as well.
Education
High School Diploma -
Salem High School
Plymouth, MI05-2018
Coding
Nucamp
RemoteSome College (No Degree) - Psychology
Schoolcraft College
Livonia, MISkills
Server
Organizational Skills
Inventory
Cash Handling
Pharmacy
Data Entry
Typing
OpenTable
Yoga
Host/Hostess
Pharmacy Technician Experience
Restaurant Experience
CRM system
Sales Experience
Phone experience
Front-end development
CSS
HTML5
JavaScript
POS
Customer service
Education and Training
Livonia, MI,Remote,Plymouth, MI
Contact
Novi, MI 48375
Timeline
Customer Lending Representative
Loandepot
02.2023 - Current
Career Advisor
Call Center For Hire
03.2021 - 02.2023
Life Insurance Agent
Family First Life
07.2020 - 03.2021
Pharmaceutical Technician
Kroger
10.2019 - 07.2020
Server/Cashier
Burger Spot
09.2019 - 11.2019
Server
Moe's on Ten
08.2019 - 09.2019
Server
Aqua fine dining
06.2018 - 06.2019
Head Hostess
Aqua fine dining
10.2017 - 05.2018
Child Caretaker
Plymouth yoga room
09.2015 - 06.2018
High School Diploma -
Salem High School
Coding
Nucamp
Some College (No Degree) - Psychology
Schoolcraft College