Autumn Martin
Crystal Lake,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands.
Overview
15
15
years of professional experience
Work History
General Manager
Taylor Stevens Salon & Spa
Algonquin, IL
04.2009 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL05-1996
Business Studies
Aveda Institute - Chicago
Chicago, ILSkills
- Schedule Management
- Workflow Planning
- Operations Oversight
- Sales
- Customer Relationship Management
- Expense Control
- Staff Supervision
- Customer Retention
- Problem Resolution
- Employee Development
- Performance Analysis
- Troubleshooting Expertise
- Staff Development
- Training and Coaching
- Skilled Negotiator
- Sales Expertise
- Analytical Skills
- Staff Management
- Leadership and Team Building
- Inventory Control
- Time Management
- Interpersonal Skills
- Operations Management
- Client Relations
- Budgeting and Cost Control Strategies
Affiliations
- Travel: Plan annual trips to experience other parts of the country and different cultures when traveling abroad.
- Cello: Over 20 years of cello playing from the age of 9, including private lessons and being part of a school orchestra that competed in national competitions.
- Yoga: 2 years of practice. This has helped me strengthen my ability to remain calm in stressful situations.
- Spending time outdoors: Living in a lake community, I enjoy boating, paddle boarding, outdoor walks and community events and activities.
Timeline
General Manager
Taylor Stevens Salon & Spa
04.2009 - Current
High School Diploma -
Dundee Crown High School
Business Studies
Aveda Institute - Chicago
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