Autumn Nistelbeck
Columbus,OH
Summary
Energetic and adaptable General Manager with a proven track record at Arby's Restaurant, excelling in operations management and team building. Successfully implemented strategies that boosted sales and cultivated strong customer relationships, enhancing loyalty. Skilled in training and development, fostering a motivated workforce dedicated to exceptional service and operational excellence.
Overview
2
2
years of professional experience
Work History
General Manager
Arby's Restaurant
09.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
Assistant Manager
Arbys Resturant
05.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Restaurant Manager
Arbys Resturant
02.2022 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Crew Member
Arbys Resturant
11.2021 - 02.2022
- Worked front counter, drive-thru and kitchen.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked with a high level of enthusiasm to ensure repeat customers and a positive work environment.
- Went above and beyond expectations to contribute to the team.
Crew Member
Cedar Fairs
06.2021 - 08.2021
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Enhanced environment by organizing items.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Training, coaching and development
- Relationship building
- Goal setting
- Motivation
Timeline
General Manager
Arby's Restaurant
09.2022 - 04.2023
Assistant Manager
Arbys Resturant
05.2022 - 09.2022
Restaurant Manager
Arbys Resturant
02.2022 - 05.2022
Crew Member
Arbys Resturant
11.2021 - 02.2022
Crew Member
Cedar Fairs
06.2021 - 08.2021
High School Diploma -
Groveport Madison High School
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