Autumn O'Connor
Orange Park
Summary
Highly motivated and friendly customer service representative with 6 years of experience in providing exceptional service to customers. Skilled in problem-solving, communication, and building strong customer relationships. Seeking to utilize my skills and contribute to the success of a organization.
Dedicated customer service professional with expertise in technical support and problem management. Proven ability to resolve issues effectively and enhance customer satisfaction through excellent communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QuickBooks Desktop Support
Intuit
10.2023 - Current
- Provide technical support to resolve end-user issues Install and configure software and computer system.
- Troubleshoot and resolve issues with software or hardware.
- Assist with dispatching technical issues with Quick Books and POS systems Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
- Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.
- Ability to manage multiple priorities within a fast paced environment. Abide by a clean desk policy.
- Provided customer service, banking, financial services or technical support to customers is helpful.
- Performed basic computer skills including MS Office Suite Ensured the customers have the tools and knowledge they need to run their business Utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve their processing needs.
- Described product to customers and accurately explained details and care of merchandise.
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Upscaled payroll and upscale to assist payroll.
Customer Service Associate
AT&T
Fayetteville
01.2019 - 08.2021
- Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assisted customers in resolving product or service-related issues, ensuring their satisfaction and loyalty.
- Maintained accurate and detailed customer records in the company's CRM system.
- Collaborated with internal teams to address customer concerns and provide effective solutions.
- Recognized for consistently achieving high customer satisfaction.
Customer Service Representative
Spectrum
Fayetteville
02.2019 - 07.2020
- Assisted customers via phone, email, and live chat, addressing inquiries, resolving complaints, and providing product information.
- Developed a deep understanding of company products and services to accurately address customer needs and upsell additional offerings.
- Maintained detailed records of customer interactions and transactions, ensuring accurate and timely follow-up.
- Collaborated with cross-functional teams to resolve complex customer issues, escalating to supervisors when necessary.
- Consistently achieved and exceeded monthly customer satisfaction goals, receiving positive feedback from 95% of customers surveyed.
- Actively participated in team meetings and training sessions to stay updated on product knowledge and customer service best practices.
Call Center Agent
U-Haul
Saint Petersburg
05.2010 - 05.2012
- Handle 50 + customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype.
Education
High school diploma -
Saint Petersburg high school
Saint Petersburg, FLSkills
- Relationship management
- Problem management
- Research
- Remote Access Software
- Team development
- Senior care
- Restaurant Experience
- SharePoint
- Live Chat
- Customer service
- Customer support
- Salesforce
- Data structures
- Prospecting
- Social media management
- Time management
- Windows
- ERP systems
- Organizational skills
- Hospitality
- Marketing
- Account management
- Medical administrative support
- Banking
- Grammar Experience
- Inside sales
- SQL
- Patient care
- Software Troubleshooting
- Medical terminology
- Technical sales
- Microsoft Excel
- Ethernet
- Busser
- Technical support
- E-commerce
- Help Desk
- Epic
- Accounts receivable
- Desktop Support
- Remote Utilities
- PeopleSoft
- SSL
- Operating Systems
- Coffee Experience
- Active Directory
- Microsoft Word
- Front desk
- Accounting software
- Typing
- Food Preparation
- Microsoft Outlook
- Caregiving
- Classroom experience
- Writing skills
- Financial services
- Photography
- Computer skills
- Technical Proficiency
- Cerner
- Negotiation
- Network Support
- LAN
- Working with people with disabilities
- Merchandising
- Microsoft Windows
- Computer literacy
- Communication skills
- Leadership
- Meditech
- Guest services
- Microsoft Access
- Order management system
- Java
- Analysis skills
Certification
- Driver's License
- First Aid Certification
- CPR Certification
- Property & Casualty License
- Bartender License
Timeline
QuickBooks Desktop Support
Intuit
10.2023 - Current
Customer Service Representative
Spectrum
02.2019 - 07.2020
Customer Service Associate
AT&T
01.2019 - 08.2021
Call Center Agent
U-Haul
05.2010 - 05.2012
High school diploma -
Saint Petersburg high school