Lashawn Greene
Midway,GA
Summary
Detail-oriented professional with a strong background in business operations management and customer relationship management. Experienced in coordinating cross-departmental projects and implementing strategies that drive customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Desktop Support Analyst
Gulfstream Aerospace
Savannah, Georgia
10.2024 - Current
- Delivered technical support for desktop systems and peripherals, ensuring user satisfaction and minimizing downtime.
- Diagnosed hardware and software issues for end-users.
- Installed and configured operating systems and applications.
- Troubleshot network connectivity issues for users, facilitating quick resolutions and improved access to resources.
- Documented support processes and user interactions to streamline future troubleshooting and enhance knowledge sharing.
- Supported users with in-person and remote technical assistance.
- Provided support for Microsoft Windows operating systems including XP, Vista, 7, 8, 10.
- Participated in team meetings to discuss resolutions to customer service issues.
Billeting Manager
GA State Department of Defense
Savannah, GA
11.2022 - 12.2024
- Liaised between hotel management and staff to enhance operational efficiency within the department.
- Quoted pricing and met with clients and hotel management to plan and organize functions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated cross-departmental projects, ensuring timely completion and alignment with organizational goals.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented new protocols to improve workflow and communication standards.
Scheduling Coordinator
GA State Department of Defense
Savannah, GA
04.2017 - 11.2022
- Coordinated project schedules and timelines for initiatives across departments, ensuring alignment and adherence to deadlines.
- Managed documentation and maintained project records to ensure compliance and transparency across all phases.
- Assisted in developing project plans and identifying resource requirements for execution.
- Organized meetings, prepared agendas, and documented minutes to facilitate effective team discussions and decision-making.
- Monitored project progress and identified potential risks to mitigate delays effectively.
- Implemented best practices in project management to enhance team efficiency and productivity.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Managed communication channels between various teams involved in the execution of complex projects.
Registrar/Testing Proctor
GA State Department of Defense
Midway, GA
04.2015 - 04.2017
- Coordinated registration processes for training programs and workshops.
- Provided support to service members navigating the registration process effectively.
- Resolved student inquiries related to registration and enrollment issues.
- Managed student records and maintained data accuracy for military personnel.
- Ensured compliance with federal regulations in record-keeping practices.
- Reviewed and processed transcript and educational verification requests to support timely student outcomes.
- Administered standardized tests while ensuring compliance with testing protocols.
- Monitored testing environments, upholding security and integrity standards for exam administration.
- Assisted students with test instructions and clarified procedural questions.
Education
Associate of Applied Science - Information Technology
Devry Institute of Technology
Columbus, OHSkills
- Data management
- Project coordination
- Operations management
- Calendar management
- Office management
- Staff development
- Relationship management
Certification
CompTIA Security + SY0-401
Timeline
Desktop Support Analyst
Gulfstream Aerospace
10.2024 - Current
Billeting Manager
GA State Department of Defense
11.2022 - 12.2024
Scheduling Coordinator
GA State Department of Defense
04.2017 - 11.2022
Registrar/Testing Proctor
GA State Department of Defense
04.2015 - 04.2017
Associate of Applied Science - Information Technology
Devry Institute of Technology