Summary
Overview
Work History
Education
Skills
Timeline
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David Scott

David Scott

Louisville,KY

Summary

Currently employed at Extell Financial Services, a luxury real estate development company based in New York, with locations in Kentucky, Utah, New Jersey and New York City. Graduated in 2020 from Life University with a Bachelors in Computer Information Technology. Currently (2024) working with over three years of experience as a support desktop analyst. Due to the intimate structure of our information technology branch, I have gained experience in a vast quantity of technology fields including cybersecurity, desktop support, hardware support and artificial intelligence.

Overview

3
3
years of professional experience

Work History

Desktop Support Analyst

Extell Financial Services
10.2020 - Current
  • Enhanced system performance by troubleshooting and resolving technical issues for endusers.
  • Streamlined processes for increased efficiency by implementing software updates and patches.
  • Reduced downtime by proactively maintaining hardware, software, and network components.
  • Boosted productivity by providing timely support and training to end-users on various applications.
  • Maximized system availability through regular monitoring and maintenance of desktops, laptops, and peripherals.
  • Collaborated with IT team members to develop solutions for complex technical problems.
  • Ensured data integrity and security through regular backups and implementation of antivirus software.
  • Supported remote users effectively by utilizing remote desktop tools for troubleshooting and issue resolution.
  • Developed comprehensive documentation on procedures, guidelines, and best practices for desktop support functions.
  • Assisted in the evaluation of new technologies to enhance overall user experience and productivity levels.
  • Prevented potential data loss incidents through proactive identification of potential threats or vulnerabilities in the systems environment.

Education

Some College (No Degree) -

Life University
Marietta, GA

Skills

  • Office 365
  • Cisco Anyconnect Virtual Private Network
  • BeyondTrust Remote Support
  • Duo Two-Factor Authentication
  • Google Authenticator
  • SmartDeploy Modern Desktop Management and Imaging
  • PDQ Software Deployment and Inventory Management
  • LastPass Password Manager
  • HTML Certified
  • Microsoft Project
  • UML Diagrams and Modeling
  • Microsoft SQL
  • Data conversion and migration
  • Microsoft PowerShell
  • Data analysis
  • Database administration

Timeline

Desktop Support Analyst

Extell Financial Services
10.2020 - Current

Some College (No Degree) -

Life University

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David Scott