AUTUMN OSBORN
Marysville,WA
Summary
A motivated administrative professional seeking a position where strong communication and interpersonal skills will be utilized. Over 22 years of office experience, successfully providing administrative support. A conscientious worker who provides excellent customer service and completes work in a timely and quality manner. Proficient computer-user eager and able to learn new applications. Conscientious, detail oriented and organized. Work with initiative independently and collaboratively as a team member.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Unit Secretary
Swedish Hospital ER
12.2021 - Current
- Answer over 50 phone calls daily, and take messages for 6-physician medical facility, schedule appointments, and handle patient inquiries.
- Greet and interact with patients, provide information and answer questions.
- Organize and maintain patient chart filing system to promote quick data finding for staff.
- Coordinate referrals through insurance and other medical specialists, process transfer requests, and document details in patient charts.
- Receive and route laboratory results to correct clinical staff members.
Unit Secretary
UW Medical Center, Northwest
07.2011 - 10.2021
- Answered over 100 phone calls daily, and took messages for 7 physician medical facility, scheduled appointments, and handled patient inquiries.
- Maintained good rapport with physicians, nurses, and other healthcare personnel.
- Maintained patient records and confidentiality in line with HIPAA regulations.
- Organized paperwork, charts and reports for office and patient needs, and helped facilitate discharges with social worker.
- Processed lab paperwork and requests according to physicians' orders.
- Performed various administrative tasks by filing, copying, scanning, and faxing documents.
- Managed inventory, placed new supply orders, and restocked clerical spaces.
Medical Office Assistant
Medical Office of C.J. Kuan M.D
09.2007 - 02.2010
- Answered multi-line phones, scheduled patient appointments in respective doctors' calendars, and followed up with reminder phone calls. Processed referrals and authorization for appointments and procedures.
- Collected co-pays and payments, and managed petty cash.
- Maintained providers' professional and personal calendars for multiple locations to ensure no time conflicts.
- Contacted insurance providers to verify insurance information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
High School Diploma -
Marysville-Pilchuck High School
Marysville, WASkills
- Customer service and ability to communicate effectively with a diverse population
- Adaptable and flexible
- Quick learner able to continuously learn/ retain information
- Work efficiently, and able to handle high volumes of paper and digital applications
- Enjoy a fast paced team environment and collaborating with others
- Familiar with standard office practices and procedures
- Strong computer, data entry and software skills
- Able to work with minimal supervision and meet deadlines
- Strong organizational skills
Certification
Medical Office Support Certificate June 2000
Sno-Isle Technical Skills Center Everett, WA
Telemetry Certification 2003, Renewed 2006
Northwest Hospital Seattle, WA
Basic Life Support Certification 2021
Timeline
Health Unit Secretary
Swedish Hospital ER
12.2021 - Current
Unit Secretary
UW Medical Center, Northwest
07.2011 - 10.2021
Medical Office Assistant
Medical Office of C.J. Kuan M.D
09.2007 - 02.2010
High School Diploma -
Marysville-Pilchuck High School