Autumn Peters
Queens,NY
Summary
Dependable and quick-learning team player with effective communication and organization skills with proven track record in enhancing operational efficiency and customer satisfaction. Leveraging skills in office administration and client relations. Streamlined processes and improved productivity by over 30%, by demonstrating exceptional organizational and interpersonal abilities. A dedicated administrative receptionist with excellent experience in the industry. While maintaining professional appearance, demeanor and expertly completes assigned tasks with pure focus on quality.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Bloomingdales
Garden City
05.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone or request.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Deescalated critical customer issues to avoid lost revenue.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in the system, MacysTH and asking open-ended questions to determine the root causes of problems.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business by engaging the customer. Take a number down after a long and comfortable one.
- Coached and mentored junior team members, contributing to their professional growth and development through advice and experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Receptionist
Berkshire Hathaway Laffey International
Westbury, NY
01.2022 - 03.2023
- Reduced missed appointments by implementing a systematic reminder process via phone calls or email notifications prior to scheduled meetings or events.
- Organized, maintained and updated information in computer databases.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Assisted in budget tracking for various departments by compiling expense reports and presenting findings to managers upon request.
- Provided comprehensive support during audits by preparing requested documents accurately and within specified deadlines.
- Confirmed appointments, communicated with clients, updated client records and maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
Sales Supervisor
Local Talents Inc.
New Hyde, NY
10.2021 - 01.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, follow-ups, and customer communications via www.localtalentsinc.com and microsoftoffice365.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
- Managed data by maintaining and updating customer databases and sales records to support decision-making for sales representatives and improve client and sales rep relationships.
- Wrote and updated sales for event staffing.
- Oversaw employee performance and increased efficiency to maintain the productivity target.
Cashier/Shift Manager
Hallal Bros
Queens, NY
02.2021 - 12.2021
- Boosted sales revenue by developing and implementing strategic sales plans such us upselling with add-ons and upgrades and/or recording videos for social media.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Accounting And Business Management
LaGuardia Community College of The City University of New York
Long Island City, NY05.2026
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06.2022
Skills
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Documentation/Reporting
- Basic accounting
- Office Administration
- Data Entry
- Programming and Software skills: Microsoft Office, Adobe Creative suite, and Siebel
- Research and Data Analysis
Video Editing
Editing Videos using: IMovie, Filmora, Adobe Animate bring me great pleasure on my free time
Timeline
Customer Service Executive
Bloomingdales
05.2023 - Current
Administrative Receptionist
Berkshire Hathaway Laffey International
01.2022 - 03.2023
Sales Supervisor
Local Talents Inc.
10.2021 - 01.2022
Cashier/Shift Manager
Hallal Bros
02.2021 - 12.2021
Bachelor of Science - Accounting And Business Management
LaGuardia Community College of The City University of New York
High School Diploma -
Benjamin N Cardozo High School