Autumn Phelan
Queen Creek,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paraeducator
Fairfield - Suisun Unified School District
08.2023 - Current
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Documented behaviors, implemented interventions, and treatment results.
Appointment Scheduler
Shift
03.2021 - 07.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Direct Support Professional
Hatch Haven
06.2018 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Retail Customer Service Associate
Walgreens
04.2017 - 10.2019
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Education
GED -
GED.CO
04.2023
Skills
Meeting deadlines
Follow-up skills
Client Relationship Building
Schedule Coordination
Attention to Detail
Small Group and Individual Assistance
Behavior Management
Effective Communication
Classroom Organization
Classroom support
CPR and First Aid
Certification
- CPR/ First Aid in infant, children and adults
- Nonviolent Crisis Intervention Training
- CODESP ESSA Paraeducator Exam certificate
- Certified in CPR and first aid for emergency situations.
Additional Information
- 1 year of experience supporting students with special needs in a school setting.
- Skilled in assisting teachers with classroom management and student engagement.
- Provided direct care and support to individuals with disabilities in a residential setting.
- Assisted clients with daily living activities such as bathing, dressing, and meal preparation.
- Implemented and documented individualized care plans for each client.
Personal Information
Title: Paraeducator
Timeline
Paraeducator
Fairfield - Suisun Unified School District
08.2023 - Current
Appointment Scheduler
Shift
03.2021 - 07.2023
Direct Support Professional
Hatch Haven
06.2018 - 08.2020
Retail Customer Service Associate
Walgreens
04.2017 - 10.2019
GED -
GED.CO