Autumn Phillips
Administrative Professional
Redding,CA
Summary
Administrative professional with over 5 years of progressive experience working in diverse and multi-cultural work spaces. Organized, detail-oriented self-starter, balanced with strong customer service skills and the ability to manage multiple projects simultaneously. Comfortable working both independently and as part of a team with the desire to improve upon and create new processes.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Program Manager
Youth With A Mission
Los Angeles, CA
08.2018 - 04.2020
- Built curriculum for the Urban & Arts training program that graduated over 30 students
- Facilitated interactive curriculums for the 6-month Urban & Arts program, consisting of 11, 50 hr lecture weeks & 10, 50 hr international outreach weeks.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Created systems so both staff & students could excel in the work given
- Frequently utilized Google Suite to elevate productivity & communication
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
- Led small staff teams; responsibilities included, delegating work & coaching on time management, conflict resolution, & practical leadership skills
- Facilitated workshops and conducted one-on-one training to educate team members
- Coordinated & led international outreaches; responsibilities included, booking all flights and transportation, coordinating weekly schedule with international hosts, mediating & managing conflict in high-stress situations, offering one on one personal development to students
- Successfully managed multiple budgets ranging from $7,000-44,000
Administrative Assistant
Youth With A Mission
Los Angeles, CA
03.2017 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Oversaw & managed the use of company vehicles, tracking departmental usage and accurately expensing each department for travel costs
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Edited documents to improve accuracy of language, flow and readability
- Offered technical support and troubleshot issues to enhance office productivity
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Utilized Google Suites to track inventory and departmental spending
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Booked airfare, hotel and ground transportation to coordinate office travel
Data Entry (Health Insurance Claims)
Veritas Health Systems Administrators And Insurance Services
Redding, CA
01.2013 - 08.2014
- Worked with various HSA/HRA accounts for individuals & organizations, managing daily data entry for these accounts
- Managed large volume of medical claims on daily basis
- Scanned documents and saved in database to keep records of essential organizational information
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Entered client medical information into companies database in order for claims and deductions to be processed accurately
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Communicated one-on-one with clients to offer efficient assistance through the reimbursement process
Education
High School Diploma -
Academy of Personalized Learning
Redding, CA 09.2010 - 05.2012
Certificate - Program Management
Equip Leadership Seminar
Lakeside, MT 03.2018 - 05.2018
Skills
Office administration
Timeline
Program Manager
Youth With A Mission
08.2018 - 04.2020
Certificate - Program Management
Equip Leadership Seminar
03.2018 - 05.2018
Administrative Assistant
Youth With A Mission
03.2017 - 08.2020
Data Entry (Health Insurance Claims)
Veritas Health Systems Administrators And Insurance Services
01.2013 - 08.2014
High School Diploma -
Academy of Personalized Learning
09.2010 - 05.2012