Autumn Phillips
Long Beach,CA
Summary
Versatile professional with over 13 years of experience in healthcare customer service and public safety. Proven ability to excel in fast-paced environments while ensuring effective communication and documentation. Strong focus on customer service, safety, and operational efficiency. Committed to delivering reliable service with a keen attention to detail.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
LB Collective
Long Beach, California
02.2023 - 02.2026
- Delivered knowledgeable, professional customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Resolved customer and coworker questions and concerns through effective communication, fostering a collaborative atmosphere.
- Accurately processed cash and electronic transactions using point of sales system, ensuring smooth financial operations.
Public Safety Officer
Long Beach Memorial Medical Center
Long Beach, California
11.2019 - 08.2020
- Instructed staff and visitors on safety protocols to promote a culture of safety awareness.
- Conducted daily inspections to verify adherence to safety regulations, enhancing overall safety compliance.
- Prepared detailed reports on security events and safety issues to inform management and improve response strategies.
- Verified identification cards of visitors entering restricted areas.
Casual Longshoreman
Pacific Maritime Association
Wilmington, California
10.2022 - Current
- Coordinated with team members to optimize workflow during operations.
- Followed strict guidelines set by Occupational Safety and Health Administration.
- Followed safety protocols to ensure a secure working environment.
Security Officer
Allied Universal Security Services
Rancho Palos Verdes, California
08.2022 - 03.2023
- Collaborated with local law enforcement during emergencies to enhance response effectiveness.
- Conducted patrols in assigned areas to identify and report suspicious activities or individuals.
- Documented daily activities and observations for review, ensuring accountability and transparency.
Home Care Provider
Curtis Phillips Jr.
San Pedro, California
08.2020 - 02.2022
- Provided personal care and assistance to clients in daily activities.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Maintained accurate records of client progress and care activities.
Certified Nursing Assistant
Torrance Memorial Medical Center
Lomita, California
09.2012 - 05.2019
- Coordinated with healthcare team to develop and implement patient care plans.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented patient care details in electronic health records to maintain accurate health information.
Education
Associate of Arts - Applied Science
El Camino College
Compton, CA06-2018
Skills
- Customer service
- Cash handling
- Interpersonal and written communication
- Policy and procedure adherence
- Time Management
- Problem Solving
Timeline
Retail Sales Associate
LB Collective
02.2023 - 02.2026
Casual Longshoreman
Pacific Maritime Association
10.2022 - Current
Security Officer
Allied Universal Security Services
08.2022 - 03.2023
Home Care Provider
Curtis Phillips Jr.
08.2020 - 02.2022
Public Safety Officer
Long Beach Memorial Medical Center
11.2019 - 08.2020
Certified Nursing Assistant
Torrance Memorial Medical Center
09.2012 - 05.2019
Associate of Arts - Applied Science
El Camino College