Autumn Price
Newton,NC
Summary
Dynamic Store Manager with TJX Companies, recognized for enhancing customer satisfaction through exceptional service and innovative merchandising strategies. Proven expertise in inventory management and team leadership, driving productivity and engagement. Successfully reduced stock discrepancies and optimized labor costs, fostering a collaborative environment that motivates staff to excel. Open and relocated numerous stores, trainings and on boarded new managers within the organization as a training store manager within the district, championed various initiatives and supported a healthy culture within the store.
Overview
25
25
years of professional experience
Work History
Store Manager
TJX Companies
Hickory, NC
08.2001 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and developed team members to enhance productivity and service quality.
- Managed inventory levels, reducing stock discrepancies through effective controls.
- Implemented visual merchandising strategies to maximize product visibility and sales.
- Analyzed sales trends to identify opportunities for process improvements and promotions.
- Fostered a positive team environment that encouraged collaboration and engagement.
- Developed staff schedules to align with peak shopping periods, optimizing labor costs.
- Conducted regular audits of store compliance with company policies and safety standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Associate of Science - Business Management
Catawba Valley Community College
Hickory, NC05-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Policies and procedures
- Supply ordering
- Store displays
- Staff management
- Staff supervision
Timeline
Store Manager
TJX Companies
08.2001 - Current
Associate of Science - Business Management
Catawba Valley Community College