Autumn Rainn
St Louis,MO
Summary
Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Caregiver
Senior Helpers
St Louis, MO
- Provided compassionate personal care to clients, ensuring comfort and dignity throughout daily activities.
- Assisted with medication management, following prescribed schedules and maintaining accurate records.
- Developed engaging activities tailored to clients' interests, promoting mental stimulation and social interaction.
- Maintained clean and safe environments by adhering to health protocols and conducting regular safety checks.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Behavioral Health Associate
Mercy Hospital
St Louis, MO
01.2025 - 09.2025
- Assisted in implementing patient care plans under supervision of mental health professionals.
- Monitored patient behavior and reported changes to the clinical team for timely interventions.
- Facilitated group therapy sessions, encouraging participation and support among patients.
- Maintained accurate documentation of patient interactions and treatment progress in electronic health records.
- Collaborated with multidisciplinary teams to develop individualized treatment strategies for diverse patient needs.
- Supported crisis intervention efforts, ensuring safety and well-being of patients during high-stress situations.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Assisted in the development of customized care strategies that addressed patients'' unique needs, strengths, and challenges.
Call Center Representative
Spectrum
St Louis, MO
02.2023 - 02.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high call volumes while maintaining quality standards and customer satisfaction.
- Implemented strategies for effective problem resolution, enhancing overall customer experience.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Security Officer/ SOC Analyst
GardaWorld Security
St Louis, MO
11.2021 - 09.2022
- Monitored surveillance systems and conducted regular security patrols to ensure safety.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
- Assisted in maintaining access control measures, verifying identities and issuing visitor passes.
- Collaborated with law enforcement during emergencies, providing detailed incident reports for investigations.
- Enforced company policies and regulations, ensuring compliance among staff and visitors.
- Developed incident response strategies that improved overall safety awareness within the facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
High School Diploma -
NJROTC Cleveland
St Louis Skills
- Verbal and written communication skills
- HIPAA compliance
- Incident reporting
- Care plan management
- CCTV monitoring
- Emergency response
- Conflict de-escalation
- Document management
- Suicide prevention
- Psychosocial rehabilitation
- Behavior observation
- Problem-solving
- Medication administration
- Patient safety management
Certification
- First Aid/CPR Certified
Timeline
Behavioral Health Associate
Mercy Hospital
01.2025 - 09.2025
Call Center Representative
Spectrum
02.2023 - 02.2024
Security Officer/ SOC Analyst
GardaWorld Security
11.2021 - 09.2022
Caregiver
Senior Helpers
High School Diploma -
NJROTC Cleveland