William Masicola
Arlington,TX
Summary
EXPERIENCE Biosecurity Officer at Biosecurity Authority of Fiji Feb.2016-Oct.2024 | Marine drive Lautoka Fiji Islands Job Description: As a Biosecurity Officer, I inspect imported/exported plant/products and animal products in Fiji, ensuring compliance with biosecurity regulations to protect local ecosystems.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Diligent Border officer with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with providing comprehensive care and support to elderly individuals. Utilizes effective communication and organizational skills to manage daily activities and personal care routines. Knowledge of fostering compassionate and safe environment, ensuring well-being and dignity of clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Private Residence
12.2024 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Biosecurity Officer
Biosecurity Authority of Fiji
02.2016 - 10.2024
- As a Biosecurity Officer, I inspect imported/exported plant/products and animal products in Fiji, ensuring compliance with biosecurity regulations to protect local ecosystems.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Bachelor of Science - Agriculture
Fiji National University
NAUSORI FIJI ISLANDS12.2016
Skills
- Active listening
- Prioritization and organization skills
- Employee engagement
- Dispute resolution
- Collaborative decision making
- Detail-oriented analysis
- Effective communication skills
- Nonverbal communication
- Effective verbal communication
- Medication management
- Meal preparation
- Personal care assistance
- Light housekeeping
- Errand running
- Customer service
- Proper phone etiquette
- Workload management
- Regulatory compliance
- Reliability
- Cultural sensitivity
- Non-verbal communication
- Time management
- Communication skills
- Problem solving
- Interpersonal skills
- Organizational skills
- Team collaboration
- Attention to detail
- Active listening
- Adaptation to change
- Safe patient transportation
- Empathy and patience
- Excellent communication
- Friendly and outgoing
- Time management abilities
- Verbal and written communication
- Problem-solving aptitude
- Patient assistance
- Ability to lift
- Compassionate client care
- Documentation and reporting
- Multitasking
- Self motivation
- Shopping and errands
- Collaborative teamwork
- Ability to adjust to new challenges
- Strong written communication
- Consistent professional commitment
- Analytical problem-solving
- Interpersonal skills
- Adaptability to change
- Leadership
- Regulatory compliance
- Environmental monitoring
- Effective communication
- Team collaboration
- Detail-oriented data entry
- Customer relations
- Problem resolution
Certification
Bachelor of Science Agriculture, Fiji National University
Hobbies and Interests
- Drawing
- Cooking
- Music
- Dancing
- Traveling
- Photography
- Swimming
- Running
- Camping
- Fishing
- Gardening
- Volunteering
- Public Speaking
- Learning Languages
- Fitness
Timeline
Caregiver
Private Residence
12.2024 - 03.2025
Biosecurity Officer
Biosecurity Authority of Fiji
02.2016 - 10.2024
Bachelor of Science - Agriculture
Fiji National University
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