Autumn Ramirez
Las Vegas
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
Work History
Return clerk
Nellis auction
Las Vegas
03.2025 - Current
- Received, inspected and processed returned items from customers.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Bud Trimmer
GB SCIENCE
Las Vegas
02.2022 - 02.2025
- Set up drying racks for hanging wet plant material prior to trimming.
- Maintained accurate records of harvested product quantities and types.
- Communicated effectively with team members regarding production goals and timelines.
- Stored harvested product away safely in designated areas.
- Weighed and labeled finished product according to company standards.
- Adhered strictly to company policies regarding handling of cannabis materials.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Manager
MAD HOUSE COFFEE
Las Vegas
04.2021 - 02.2022
- Supervised daily operations, including scheduling shifts and assigning duties to ensure efficient workflow.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized training sessions for new hires to enhance onboarding experience and accelerate productivity.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate priorities, fostering team alignment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Courier
Dmc Logistics
Albuquerque
08.2020 - 04.2021
- Conducted regular maintenance checks on vehicles to ensure operational reliability and safety.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Followed all safety regulations and traffic laws during delivery operations.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Responded to customer inquiries about courier services, enhancing customer understanding and satisfaction.
- Communicated customer complaints, requests and feedback to company management.
- Maintained precise delivery and pick-up records using computerized tracking systems to support operational accuracy.
Barista
Starbucks
Albuquerque
12.2019 - 08.2020
- Maintained clean, organized work environment by regularly cleaning coffee machines, countertops, and seating areas to enhance customer experience.
- Described menu items to customers, highlighting features and suggesting appealing products to increase sales.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created promotional displays to attract customers and raise awareness of special events or promotions at the cafe.
Assistant Manager
Dion’s
Albuquerque
01.2019 - 12.2019
- Supervised daily operations by scheduling shifts and assigning duties to ensure smooth workflow.
- Conducted regular one-on-one meetings with employees to review performance and set priorities, providing constructive feedback.
- Effectively resolved conflicts between team members, fostering a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM03-2017
Skills
- Product packaging
- Warehouse logistics
- Handling lab samples
- Recruiting and interviewing
- Problem-solving
- Customer service
- Money handling
- Adaptability and flexibility
- Time management
Timeline
Return clerk
Nellis auction
03.2025 - Current
Bud Trimmer
GB SCIENCE
02.2022 - 02.2025
Assistant Manager
MAD HOUSE COFFEE
04.2021 - 02.2022
Courier
Dmc Logistics
08.2020 - 04.2021
Barista
Starbucks
12.2019 - 08.2020
Assistant Manager
Dion’s
01.2019 - 12.2019
High School Diploma -
Rio Grande High School