Hi, I’m
Autumn Richmond
Administration
Phoenix,AZ
Summary
Accomplished Office Administrator with a proven track record, demonstrating exceptional organization and leadership skills. Expert in managing sensitive information, enhancing office operations, and driving customer satisfaction. Excelled in database management and creative problem-solving, significantly improving operational efficiency.
Overview
8
years of professional experience
Work History
Poolwerx
Office Administrator
05.2020 - 02.2023
Job overview
- Interacted with customers by phone and email.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Trained and managed receptionists.
- Prepared and processed monthly and per project billing for customer accounts.
- Scheduled appointments and prepared routes for repairs and weekly services for the technicians.
- Prepared bids and estimates for commercial and residential customers.
Integrated Control Systems
Office Manager
04.2017 - 01.2020
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed and completed employee payroll.
- Completed commercial bids for customers and leads.
- Arranged travel accomodations for employees.
The Lawn Doctor
Office Manager
05.2015 - 11.2017
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for customers with the owners.
- Managed daily routes for technicians.
- Called customer leads and provided quotes for service.
- Managed receptionists and oversaw they completed their daily duties.
Education
Willow Canyon High School Surprise, AZ
High School Diploma
05.2009
Skills
- Organization
- Database entry
- Scheduling
- Leadership and supervision
- Computer Skills
- Office Management
- Creativity
- Responsibility
- Administration
- Writing
Timeline
Office Administrator
Poolwerx
05.2020 - 02.2023
Office Manager
Integrated Control Systems
04.2017 - 01.2020
Office Manager
The Lawn Doctor
05.2015 - 11.2017
Willow Canyon High School
High School Diploma