Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Autumn-Rose Morin

Florence,SC

Summary

Dependable server, with engaging personality, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Server

Buffalo Wild Wings
08.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized services.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Head Server

Redbone Alley
11.2022 - 09.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guests' needs.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Reduced wait times, effectively managing reservations and seating arrangements.
  • Helped other servers resolve issues with guests to improve guest experience.
  • Ensured that guests got their food within a timely manner.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Snack Bar Attendant

Carolina Pines RV Resort
05.2022 - 08.2022
  • Enhanced customer satisfaction by providing timely and accurate snack bar services.
  • Streamlined snack bar operations for increased efficiency and reduced waste.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Worked with team members to ensure all food and drinks were received by customers in a timely manner.
  • Handled cash transactions accurately, maintaining accountability for daily revenue totals.

Cashier

McDonald's
06.2019 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Bachelor of Science - Physics

Francis Marion University
Florence, SC
05.2025

Skills

  • Workstation Setup and Breakdown
  • Integrity and Dependability
  • Special Orders and Dietary Restrictions
  • Tagging and Labeling
  • Adaptability and Flexibility
  • Food Serving and Preparation
  • Work Task Prioritization
  • Cleanliness and Sanitation

Timeline

Server

Buffalo Wild Wings
08.2023 - Current

Head Server

Redbone Alley
11.2022 - 09.2023

Snack Bar Attendant

Carolina Pines RV Resort
05.2022 - 08.2022

Cashier

McDonald's
06.2019 - 07.2021

Bachelor of Science - Physics

Francis Marion University

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Autumn-Rose Morin