Autumn Shealey
Birmingham,AL
Summary
Experienced with delivering superior customer service and ensuring guest satisfaction. Utilizes strong interpersonal skills to communicate effectively with team members and guests. Knowledge of managing multiple tasks simultaneously to maintain smooth and efficient operations.
Overview
9
9
years of professional experience
Work History
Restaurant Waitress/Hostess
Shrimp Basket
11.2021 - 10.2023
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier Team Lead
WJCC
06.2018 - 10.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Operated POS cash register and equipment to collect payments.
Department Head
Hobby Lobby
10.2014 - 10.2016
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Skills
- Service Quality
- Customer experience management
Timeline
Restaurant Waitress/Hostess
Shrimp Basket
11.2021 - 10.2023
Cashier Team Lead
WJCC
06.2018 - 10.2021
Department Head
Hobby Lobby
10.2014 - 10.2016