Work Preference
Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
Generic
Open To Work

Autumn Simmons

Germantown,MD

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Supervisor / NRO LeadLead Restaurant Trainer (LRT) / ServerPatient Representative

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Germantown, MD, US
Open to relocation: Yes

Salary Range

70000/yr - 200000/yr

Important To Me

Career advancementHealthcare benefitsPaid time offCompany CulturePersonal development programs

Summary

Dynamic leader with a proven track record at Cooper’s Hawk Winery & Restaurants, excelling in operational efficiency and staff development. Passionate about fostering a culture of recognition, I enhance team engagement and drive service excellence through effective mentorship and analytical problem-solving. Committed to elevating guest experiences and achieving organizational goals.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Supervisor / NRO Lead

COOPER’S HAWK WINERY & RESTAURANTS
Rockville, Maryland
2024 - Current
  • Internal Talent Sourcing: Partner with management to identify potential leaders and develop actionable plans to elevate their career paths.
  • Training Standards: Collaborate with leadership to refine current training programs and ensure standards are met for future team needs.
  • Onboarding & Culture: Promote a culture of recognition and accountability, ensuring new hires feel supported and celebrated from day one.
  • Operational Oversight: Manage Front of House and Banquet positions while upholding the mission of the winery.
  • NRO Leadership: Selected as an NRO (New Restaurant Opening) Lead to establish culture and training excellence at new locations.
  • Trained and mentored staff on wine knowledge and customer service techniques.
  • Implemented standard operating procedures for food safety and cleanliness compliance.
  • Directed and supervised team of 24 employees in daily operations.

Lead Restaurant Trainer (LRT) / Server

COOPER’S HAWK WINERY & RESTAURANTS
Rockville, Maryland
2023 - Current
  • Culture Reinvention: Championed movement to redefine restaurant culture, fostering positive community where individuality is celebrated and authenticity acknowledged.
  • Service Excellence: Provided "gracious hospitality" while acting as an enthusiastic "side cicerone" to enrich guest lives and meet sales goals.
  • Mentorship: Supported front and back-of-house teams, assisting in tasks and personalizing guest experiences to elevate service quality.
  • Team Member Experience: Boosted morale and created enlightened mindset through hands-on leadership, enhancing overall team engagement.
  • Collaborated with management to align training programs with company goals.
  • Assisted in onboarding processes for new trainers and support staff.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Modified instructional approaches to address the specific needs of learners.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Assisted with developing online learning modules for remote learners.

Patient Representative

Savista; GW University Hospital
2021 - 2022
  • Partnered with diverse teams to enhance healthcare access and navigate insurance authorizations.
  • Acted as primary contact for resolving complex patient needs through effective de-escalation techniques.
  • Collaborated with teams to optimize insurance coverage processes, increasing access to affordable care.
  • Managed high-volume intake calendars and coordinated provider schedules for timely patient care.
  • Streamlined intake and referral processes, ensuring compliance with federal and departmental regulations.
  • Coordinated end-to-end referral processes with diverse teams, maintaining organized documentation.
  • Analyzed patient intake data to identify bottlenecks, achieving 100% compliance with procedures.

Education

Bachelor of Arts - Political Science Major

Southern A&M University
Baton Rouge, LA
01-2023

Skills

Hotschedules and Micros

  • Operational efficiency
  • Operations management
  • Process enhancement
  • Analytical data assessment
  • Effective troubleshooting
  • Problem-solving expertise
  • Staff leadership
  • Mentorship and training
  • Staff development
  • Employee engagement strategies
  • Effective leadership
  • Collaborative team dynamics
  • Detail-oriented mindset
  • Customer service excellence
  • Conflict resolution
  • Goal-oriented
  • Conflict resolution

Certification

  • Certified Lead Regional Trainer (LRT)
  • NRO Training Lead
  • Supervisor Certification

CORE COMPETENCIES

  • Talent Development: Identifying internal talent for leadership roles and developing comprehensive training plans.
  • Operational Leadership: Expert in all Front of House positions, Banquet operations, and On-the-Job Training (OJT).
  • Culture & Engagement: Promoting a culture of recognition, high accountability, and "Uncompromising Hospitality".
  • Strategic Communication: Collaborating with management to refine training materials and future development strategies.
  • Strategic Training Management: Developed and managed training schedules for new hires, ensuring all on-the-job training (OJT) hours were met without disrupting restaurant operations.
  • Structured Check-ins: Facilitated formal training check-ins to assess technical proficiency and cultural alignment, providing a supportive environment for new Team Members.
  • Performance Intervention: Proactively identified gaps in service standards and implemented retraining programs when necessary to ensure 100% compliance with brand excellence.
  • Natural Influencer: Served as a natural influencer and cultural ambassador within the restaurant, using peer-to-peer coaching to build a unified and high-performing team.
  • Innovative Team Leading: Applied innovative leadership techniques centered around emotional intelligence and personalized mentorship to increase team morale and service speed.
  • Standards Accountability: Partnered with managers to execute large-scale training programs, ensuring all orientation materials and training uniforms were organized and available.

Timeline

Supervisor / NRO Lead

COOPER’S HAWK WINERY & RESTAURANTS
2024 - Current

Lead Restaurant Trainer (LRT) / Server

COOPER’S HAWK WINERY & RESTAURANTS
2023 - Current

Patient Representative

Savista; GW University Hospital
2021 - 2022

Bachelor of Arts - Political Science Major

Southern A&M University
Autumn Simmons