Kaitlyn Singh

• Oversaw daily bar operations, ensuring exceptional service and adherence to quality standards.
• Developed and implemented cocktail menu changes to enhance guest experience and drive revenue.
• Trained and mentored staff on beverage preparation techniques and customer service excellence.

.• Lead daily restaurant operations while ensuring exceptional guest experiences and consistent service execution.
• Manage employee schedules utilizing ShiftForce.
• Coach, mentor, and support team members through real-time leadership, training, and performance feedback.
• Handle guest recovery situations with professionalism and ownership, ensuring positive resolutions and guest retention.
• Prepare operational reports, labor analyses, sales summaries, and performance documentation for management review.
• Support hiring, onboarding, and development of new employees while promoting accountability and teamwork.
• Assist with inventory control, operational compliance, and service quality initiatives.

• Crafted and served beverages following standard recipes and presentation guidelines.
• Managed bar inventory, ensuring prompt restocking of supplies to meet guest demands.
• Provided exceptional customer service, fostering positive guest experiences and repeat business.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Supervised front-of-house operations during assigned shifts while maintaining service standards and guest satisfaction

• Assisted with training, coaching, and development of new servers and bartenders.

• Assisted with daily restaurant operations, staffing, floor management, and service execution in a high-volume environment.
• Increased weekly revenue from approximately $8,000 to $15,000 through staff coaching, guest engagement initiatives, upselling strategies, and improved service execution.
• Consistently contributed to monthly sales exceeding $30,000 while maintaining high guest satisfaction standards.
• Supported workforce scheduling, labor allocation, and staffing coordination to maximize operational efficiency.
• Facilitated onboarding and training of new employees while reinforcing service standards and operational expectations.
• Managed guest complaints and service recovery situations when management coverage was unavailable.
• Oversaw opening and closing procedures, POS operations, reservations management, and front-of-house readiness.
• Helped build a culture of accountability, teamwork, and hospitality excellence.

• Assisted in daily operations to ensure efficient restaurant performance and customer satisfaction.