Autumn Skirlock
Moore,Oklahoma
Summary
Dynamic and results-driven professional with extensive experience in customer service at Sirloin Stockade and Sonic Drive-In. Proven ability to enhance guest satisfaction through strong multitasking and active listening skills. Adept at maintaining cleanliness and efficiently handling cash, ensuring a seamless dining experience. Committed to team collaboration and effective complaint resolution. Willing to learn any skills needed to get a job done.
Overview
5
5
years of professional experience
Work History
Carhop
Sonic Drive in
11529 S Western Ave, Oklahoma City Oklahoma, 73170
08.2024 - Current
- Delivered food and beverages promptly to customers in drive-in stalls.
- Maintained cleanliness and organization of workspace for operational efficiency.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with team members to ensure smooth order processing during peak hours.
- Operated point-of-sale system accurately for efficient transaction handling.
- Assisted in training new carhops on menu items and service protocols.
- Resolved customer inquiries and complaints effectively to maintain positive experience.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Enhanced sales by upselling menu items and promoting daily specials.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
Waitress
Sirloin Stockade
1217 N Commerce St Ardmore, OK 73401 United State
03.2022 - 11.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new staff on restaurant protocols and service techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Managed multiple tables efficiently while ensuring accuracy in order taking.
- Resolved customer complaints promptly to uphold restaurant reputation.
- Upsold menu items effectively, increasing overall sales and customer satisfaction.
- Monitored inventory levels and notified management of stock shortages for timely replenishment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Carhop
Sonic Drive in
502 S Woody Guthrie St Okemah, OK 74859 United St
10.2021 - 01.2022
- In charge of the fountain (making drinks), bagging the food, and making sure everything was stocked and cleaned.
Education
High School Diploma -
Epic Charter Schools
4507 S I-35 Service Rd Oklahoma City, OK 73129 Un05.2025
Skills
- Good communication
- Strong work ethic
- Flexible schedule
- Interpersonal relationships
- Willing to learn
- Quick learner
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Order taking
Cash handling
Safe food handling
Complaint resolution
Active listening
Supply restocking
Timeline
Carhop
Sonic Drive in
08.2024 - Current
Waitress
Sirloin Stockade
03.2022 - 11.2022
Carhop
Sonic Drive in
10.2021 - 01.2022
High School Diploma -
Epic Charter Schools