Autumn Smith
Lewisburg,PA
Summary
Versatile, motivated team player with a strong reliable work ethic, problem-solving skills, and exceptional customer service skills who is willing to take on any task to help a team. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. . Reliable and dedicated team player with hardworking and resourceful approach. Looking to build a long-term career and enhance educational & professional skills in a dynamic, challenging environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Server
Olive Garden
01.2018 - Current
- Answered over 60 phone calls and took reservations for large parties of up to 70 people.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed inventory by ordering supplies as needed; reduced cost of wasted materials by 7%
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Student Intern
Star Inc Physical Therapy And Fitness
04.2018 - 08.2018
- Designed a customized sports program based on evaluation of clientele goals
- Assist physical therapists and athletic trainers in effectively providing quality care and rehabilitative treatment to a diverse patient population
- Applied various therapies including heat, cold, cupping, electrical stimulation and ultrasound; stretched patients
- Daily patient scheduling, medical billing, record keeping, data entry and documentation.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with customers by phone, email or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Collaborated with senior management on new initiatives to build confidence.
- Gained operational knowledge and supported departmental needs.
Student Worker Athletic Trainer
Bloomsburg University
08.2014 - 01.2018
- Provided athletic training room, home game and practice medical coverage
- Coordinated care with team doctors, athletes, families, and coaches.
- Promoted health and well-being of student-athletes with implementation of injury prevention programs.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained student athlete medical records including medical histories, injury reports, and treatment and rehabilitation programs as needed for the Athletic Trainer
- Helped with administrative support by managing over 200 incoming calls, coordinating files and sorting mail.
- Assessed physical and physiological conditions of athletes to determine eligibility for competition.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Nurse Assistant
Camilla Hall Nursing Home
06.2016 - 07.2017
- Provided patient services following documented routines and accepted procedures
- Modified treatment approaches and adapted interventions changing patient needs
- Communicate and interact with medical staff, team members, caregivers, patients’ family members to collaborate and coordinate appropriate care
- Responded to 20+ patient calls per shift in a timely and efficient manner, determining need and providing care
- Transferred patients using Gait Belts, Hoyer Lifts, and EasyStands as needed, ensuring patient safety and comfort
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Help Desk Associate/Security/Server
Ashbridge Manor Senior Living
09.2012 - 08.2016
- Delivered help desk support for regional users and worked with service desk team to address repeat issues.
- Cultivated warm relationships with regular residents and guests.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored alarm systems and footage to enable prompt attention and response.
Education
Bachelor of Science -
Bloomsburg University of Pennsylvania
Bloomsburg, PA08.2020
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA05.2013
Skills
- Consultative Sales
- Data Entry
- Complaint Resolution
- Computer Proficiency
- Medical Terminology Knowledge
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
- MS Office
- Patient Care
- Active Learning
- Organization and Multitasking
- File and Document Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Student Intern
Star Inc Physical Therapy And Fitness
04.2018 - 08.2018
Customer Service Representative/Server
Olive Garden
01.2018 - Current
Nurse Assistant
Camilla Hall Nursing Home
06.2016 - 07.2017
Student Worker Athletic Trainer
Bloomsburg University
08.2014 - 01.2018
Help Desk Associate/Security/Server
Ashbridge Manor Senior Living
09.2012 - 08.2016
Bachelor of Science -
Bloomsburg University of Pennsylvania
High School Diploma -
Coatesville Area Senior High School