Myaunna Randle
Chicago,IL
Summary
Diligent, dedicated individual with years of experience in the customer service and receptionist fields.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Sales Representative
Macy's
Chicago, IL
10.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Receptionist
Chicago State University
Chicago, IL
01.2022 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Bachelor of Arts - General Education
Chicago State University
Chicago, IL12-2025
High School Diploma -
Johnson College Preparatory High School
Chicago, IL05-2021
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Problem-Solving Abilities
References
References available upon request.
Timeline
Customer Service Representative/Sales Representative
Macy's
10.2023 - 01.2024
Receptionist
Chicago State University
01.2022 - 01.2024
Bachelor of Arts - General Education
Chicago State University
High School Diploma -
Johnson College Preparatory High School