JOHN K’ASH
Columbia,MD
Overview
18
18
years of professional experience
1
1
Certification
Work History
Phone Sales Representative Customer service rep
Global Prospects
Fort Myers, FL
02.2020 - 01.2022
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Handled inbound telephone calls from interested customers.
customer service rep, Sales Representative
Pet Supermarket
Saint Petersburg, FL
02.2019 - 01.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Sales Representative
Westgate Resorts
Orlando, FL
01.2015 - 02.2019
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Called potential customers to assess business needs and present value propositions.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled customer billing errors by researching issues in system and asking detailed questions.
SALES INBOUND, CUSTOMER SERVICE REP SHIFT SUPERVISOR, Home Health Aide/CNA
Visiting Angels
Tampa, FL
01.2013 - 01.2015
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
Customer service representative
ADT Security Services call center
Tampa, FL
03.2011 - 01.2013
- Inbound&Outbound phone sales, ,telemarketing call center Rep
- Sales/Customer Service
- Caribbean cruise
Customer service rep
02.2009 - 01.2011
- Sales, telemarketing ,Inbound and outbound calls
Customer Service Representative/Sales
Timeshare of GMAC
Orlando, FL
01.2007 - 02.2009
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Answered customer questions about products and services and recommended appropriate solutions.
- Generated quotes, processed payments and documented customer communications.
- Listened to customer requests and asked questions to provide effective solutions.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
sales rep,Customer Rep, Sales/Telemarketing,Customer Service Rep
Omnipresent
Oldsmar, FL
05.2006 - 01.2007
- In/outbound phone calls sales,telemarketing,Customer service rep call center
Sales Associate/Manager
Pizza Hut
Starke, FL
01.2004 - 03.2006
Phone sales cook cashier manager, Sales Associate
Taco Bell
Starke, FL
01.2004 - 02.2005
Sales,cook ,dish washer
Sales/Customer Service Representative/ Telemarketing
HOME HEALTH AIDE CNA
Education
Certification in Retail management -
American Public University
09.2011
Certification in Real Estate management -
American Public University
02.2011
Certification in CNA -
Medical prep institute of Tampa
10.2010
High school diploma -
Armwood High School
04.2006
Skills
- Sales
- Sales Management
- Commercial Cleaning
- Retail Management
- Retail Sales
- Home Care
- Meal Preparation
- Caregiving
- B2B Sales
- Outbound Sales
- Residential Cleaning
- Cold Calling
- Telemarketing
- Customer Service
- Door-to-Door Experience
- Inside Sales
- Merchandising
- Outside Sales
- Business Development
- Sales Proficiency
- Customer Engagement
- Call Center Operations
- Verbal and Written Communication
- Sales Techniques
- Product and Service Knowledge
- Outbound Calling
- Inbound and Outbound Calls
- CRM Software
- Sales Support
- Attention to Detail
- Appointment Scheduling
- MS Office
- Relationship Building
- Script Use
- Product Sales
- Prospecting Skills
Certification
CNA
State Tested Nursing Assistant
CPR Certification
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Phone Sales Representative Customer service rep
Global Prospects
02.2020 - 01.2022
customer service rep, Sales Representative
Pet Supermarket
02.2019 - 01.2020
Customer Service Sales Representative
Westgate Resorts
01.2015 - 02.2019
SALES INBOUND, CUSTOMER SERVICE REP SHIFT SUPERVISOR, Home Health Aide/CNA
Visiting Angels
01.2013 - 01.2015
Customer service representative
ADT Security Services call center
03.2011 - 01.2013
Customer service rep
02.2009 - 01.2011
Customer Service Representative/Sales
Timeshare of GMAC
01.2007 - 02.2009
sales rep,Customer Rep, Sales/Telemarketing,Customer Service Rep
Omnipresent
05.2006 - 01.2007
Sales Associate/Manager
Pizza Hut
01.2004 - 03.2006
Phone sales cook cashier manager, Sales Associate
Taco Bell
01.2004 - 02.2005
Sales,cook ,dish washer
Sales/Customer Service Representative/ Telemarketing
HOME HEALTH AIDE CNA
Certification in Retail management -
American Public University
Certification in Real Estate management -
American Public University
Certification in CNA -
Medical prep institute of Tampa
High school diploma -
Armwood High School