Eric D. Heady
Pontiac,US
Overview
5
5
years of professional experience
Work History
Customer Service rep/Phone advocate
Volkswagen Group Of America
06.2024 - 11.2024
- Assist & support customers by Answering inbound calls; Making outbound calls for follow up; escalation; data entry; documentation; opening & closing cases
- Using salesforce, Working dual monitors, Office etiquette & environment
- Provided with work from home equipment
Mortgage Underwriter
United Wholesale Mortgage
02.2024 - 06.2024
- Review and analyze mortgage loan applications to determine creditworthiness and adherence to lending guidelines
- Conduct quantitative analysis and underwriting of loan files to assess risk and make informed decisions
- Perform quantitative research and equity research to evaluate market trends and property values
- Assess risk analysis and fraud prevention detection measures to ensure compliance with regulatory requirements
- Collaborate with loan officers, borrowers, and other stakeholders to gather necessary information for underwriting decisions
- Accounts executives
- Inbound & outbound calls
- Working with excel & Microsoft
Patient Care Technician
Fresenius Medical Care
08.2023 - 02.2024
- Participate in our comprehensive training program, which includes theoretical and hands-on training in dialysis techniques
- Assist in conducting assessments of dialysis patients, including vital signs and medical history
- Administer hemodialysis and peritoneal dialysis treatments under the guidance of experienced Dialysis Nurses during the training period
- Monitor patients during dialysis, ensuring their comfort and safety
- Collaborate with our healthcare team, including nephrologists, dietitians, and social workers, to develop and implement individualized care plans
- Educate patients and their families about dialysis procedures, medications, and dietary restrictions
- Maintain accurate patient records and ensure compliance with regulatory requirements
- Uphold our commitment to patient safety and infection control protocols
E-Commerce Listing Specialist
Goodwill Industries of Southwestern Michigan
12.2022 - 08.2023
- Responsible for fulfilling orders from online sales
- Ability to properly package and protect fragile items
- Working at a high tempo to stay ahead of required shipping window
- Pulling unsold inventory as needed
- Responsible for stacking and organizing shipping supplies
- Responsible for ensuring that the packages are left by the shipping dock in time for the daily pickup
- Achieve production goals
- Other duties as assigned
Machine Operator
Summit Polymers
09.2022 - 12.2022
- Reads, understands, and follows Operator Instruction Sheet to determine part number(s), inspection procedures, packing requirements, and any special instruction
- Retrieves, separates, inspects, counts, weighs, packs, and labels parts in accord with written and/or oral instructions
- Utilizes clippers, knives, screwdrivers, and other simple hand tools to trim, cut, and prepare parts for other operations per safety procedures
- Operates molding machines and/or air activated tools and equipment to assemble, decorate, or produce product
- Advises supervision of machine malfunctions and unacceptable variances in product quality, e.g., flash, splay, contamination, underfill, etc
- Compares, inspects, and monitors production quality to approved samples and accepts, rejects, or questions in accord with established standards
- Performs simple clerical tasks involving recording and summarizing production as required
- Examines, repairs, trims, counts, weighs and performs secondary operations as directed
- Performs tasks in accord with standard levels of performance required to meet production rate established for specific part(s) being worked
- Performs routine cleaning chores to maintain cleanliness of work station and area per 5S requirements
- Interface with the production monitoring system
- Assist in color changes / mold changes by cleaning work area or equipment
- Set up for next job (i.e., sample board, OIS, packaging)
- Assist with breaks for other operators
- Other tasks as directed by supervisor
Customer Service Associate
Walgreens
03.2021 - 07.2021
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
Fast Food
Arby’s
01.2020 - 07.2020
- Prepare and assemble menu items according to restaurant standards and customer preferences
- Greet customers warmly as they approach the serving line, provide menu recommendations, and assist with any inquiries or special requests
- Ensure orders are accurately taken and entered into the system, paying attention to specific dietary needs or modifications
- Work quickly and efficiently to maintain a smooth flow of service during peak hours, minimizing wait times for customers
- Keep the serving area clean and organized at all times, including replenishing utensils, napkins, and condiments as needed
- Process customer payments accurately using cash registers or POS systems, and issue receipts as necessary
- Communicate effectively with kitchen staff and other team members to ensure timely preparation and delivery of orders
- Follow proper food handling procedures and sanitation guidelines to maintain a safe and hygienic work environment
- Promote additional menu items or specials to enhance the customer experience and increase sales
- Monitor customer feedback and address any concerns or complaints promptly and professionally, striving to exceed guest expectations
Education
High school or equivalent -
Pontiac High School
Pontiac, MI05.2021
Skills
- Salesforce
- Dual monitors
- Customer facing
- Kitchen Experience
- Packaging
- Cleaning Experience
- Cashiering
- Food Service
- Cooking
- Food Preparation
- Food Safety
- Lawn Care
- Laundry
- Residential Cleaning
- Mowing
- Landscape Maintenance
- Food Handling
- Load & Unload
- Food Production
- Custodial Experience
- Home Care
- E-Commerce
- Digital Marketing
- Inventory Control
- Sales
- Customer service
- E-commerce
Personal Information
Work Permit: Authorized to work in the US for any employer. Do not require sponsorship.
Timeline
Customer Service rep/Phone advocate
Volkswagen Group Of America
06.2024 - 11.2024
Mortgage Underwriter
United Wholesale Mortgage
02.2024 - 06.2024
Patient Care Technician
Fresenius Medical Care
08.2023 - 02.2024
E-Commerce Listing Specialist
Goodwill Industries of Southwestern Michigan
12.2022 - 08.2023
Machine Operator
Summit Polymers
09.2022 - 12.2022
Customer Service Associate
Walgreens
03.2021 - 07.2021
Fast Food
Arby’s
01.2020 - 07.2020
High school or equivalent -
Pontiac High School
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