Monica Radford
1307 N Motorola Dr,IL
Summary
Dynamic customer service professional with experience at Walmart and Hilton Reservation, excelling in active listening and critical thinking. Proven track record of enhancing customer satisfaction through effective issue resolution and efficient transaction processing. Skilled in fostering positive guest experiences.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Walmart
Pontiac, IL
11.2003 - Current
- Assisted customers with inquiries and product concerns, ensuring high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, maintaining efficient checkout experience.
- Collaborated with team members to restock shelves and organize merchandise for optimal presentation.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes.
Reservation Specialist
Hilton Reservation
Streator, IL
07.2002 - 12.2002
- Managed guest reservations using Hilton's booking system to ensure accurate and timely processing.
- Assisted customers with inquiries, providing exceptional service and resolving issues efficiently.
- Collaborated with team members to streamline reservation processes and enhance customer experience.
- Maintained detailed records of bookings and modifications in compliance with company standards.
Cashier
Streator Foods
03.2000 - 02.2002
- Processed transactions accurately and efficiently, ensuring smooth customer service experience.
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer satisfaction.
- Assisted customers with product inquiries and provided recommendations based on needs.
Education
High School Diploma -
Streator Township High School
Streator, IL05.2002
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Walmart
11.2003 - Current
Reservation Specialist
Hilton Reservation
07.2002 - 12.2002
Cashier
Streator Foods
03.2000 - 02.2002
High School Diploma -
Streator Township High School