Yacine Seck
pontiac,Michigan
Summary
Dynamic Customer Service Manager with a proven track record at Family Business, excelling in problem-solving and customer satisfaction. Bilingual in French and English, I effectively managed a team, reduced complaints, and fostered strong client relationships. Proficient in Microsoft Office, I utilized data analysis to drive service improvements and enhance customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Family Business
02.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Associate of Arts - International Business And Business Administration
Oakland Community College
Bloomfield Hills, MI12-2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Bilingual( French, English)
- Data entry
- communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high income through effectively helping with business media and customer service.
Certification
- Michigan Driver's License
- [Connect Program Certification] Soliya Program May 2024
Languages
French
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Family Business
02.2020 - Current
Associate of Arts - International Business And Business Administration
Oakland Community College
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