Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Spalinger

Sunnyvale,CA

Summary

Dynamic professional thriving in fast-paced environments with a proven track record of delivering exceptional customer service and satisfaction. Strong emphasis on teamwork and adaptability, consistently meeting evolving demands while managing multiple tasks efficiently. Expertise in handling customer inquiries and maintaining a clean, organized workspace contributes to overall operational excellence. Reliable, results-driven individual with a positive attitude and outstanding communication skills enhances team collaboration and drives success.

Overview

10
10
years of professional experience

Work History

Grocery Shopper

Whole Foods Market Inc
10.2024 - Current
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.

Childcare Provider

Independent Employer
10.2018 - Current
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.

Front Desk Receptionist

Elegant Hair
01.2022 - 01.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.


Shift Leader

Vitality Bowls
05.2018 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Server/Hostess

Nom Burger
02.2017 - 10.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Assistant Manager

Nekter Juicebar
01.2017 - 06.2018
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Hostess/Runner

Ginger Cafe
01.2017 - 03.2018
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Shift Lead

Coldstone Creamery
04.2016 - 12.2016
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Helped store management meet standards of service and quality in daily operations.

Cashier Team Lead

Coldstone Creamery
10.2015 - 04.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Fremont -

Fremont Highschool
Sunnyvale, CA
10-2016

Associate of Arts - Child Development

De Anza College
Cupertino, CA
06-2026

Associate of Arts - Communications

De Anza College
Cupertino, CA
06-2026

Skills

  • Shift Lead
  • Crew Member
  • Customer Service
  • Key Holder
  • Team Member
  • Shift Supervisor
  • Assistant Manager Experience
  • Serving Experience
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling

Timeline

Grocery Shopper

Whole Foods Market Inc
10.2024 - Current

Front Desk Receptionist

Elegant Hair
01.2022 - 01.2023

Childcare Provider

Independent Employer
10.2018 - Current

Shift Leader

Vitality Bowls
05.2018 - 09.2021

Server/Hostess

Nom Burger
02.2017 - 10.2021

Assistant Manager

Nekter Juicebar
01.2017 - 06.2018

Hostess/Runner

Ginger Cafe
01.2017 - 03.2018

Shift Lead

Coldstone Creamery
04.2016 - 12.2016

Cashier Team Lead

Coldstone Creamery
10.2015 - 04.2016

Fremont -

Fremont Highschool

Associate of Arts - Child Development

De Anza College

Associate of Arts - Communications

De Anza College

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Autumn Spalinger