Donnivan Elkerson
East Orange,USA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Whole Foods Market Inc
11.2024 - 11.2025
- Processed a high volume of customer transactions efficiently to minimize wait times and enhance customer experience.
- Assisted customers with product inquiries, providing detailed information to support their purchasing decisions.
- Maintained an accurate cash register, ensuring all transactions were logged and balanced at the end of each shift.
- Collaborated with team members to implement promotional events, driving sales and customer engagement.
- Trained new cashiers on point of sale systems and customer service protocols, fostering a knowledgeable team environment.
Facility Technician
Gate Gourmet
11.2021 - 08.2023
- Utilized hand tools on a daily basis to maintain and repair equipment as part of maintenance duties.
- Implemented safety procedures while operating power tools, preventing any workplace accidents during tenure.
- Trained staff on the use of up to date technology to enhance customer experience.
- Performed routine inspections to ensure compliance with safety regulations.
- Executed preventative maintenance tasks to reduce equipment downtime.
Garden Sales Associate Associate/Electrical Sales Associates
Home Depot
07.2021 - 11.2021
- Consistently identified and addressed customer needs, resulting in increased customer satisfaction and repeat business.
- Utilized advanced merchandising skills to optimize inventory management, leading to a reduction in overstock and increased turnover rates.
- Enhanced customer satisfaction through effective product rotation in a high-volume store.
- Assisted customers in selecting garden supplies, ensuring informed decisions based on their specific needs.
- Maintained a clean and organized sales floor, promoting an inviting shopping environment for customers.
Crew Member
Wendy's
01.2021 - 07.2021
- Exceeded quarterly sales targets consistently while maintaining high standards of customer service.
- Implemented successful synergetic plans with the ability to work in teams in a high volume, fast-paced merchandising environment.
- Exhibited a focused approach towards achieving sales targets and boosting store profitability.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained cleanliness and organization of the dining area, ensuring a welcoming environment for guests.
Education
Certificate of Technical Studies - HVAC
Lincoln Technical Institute Union
Union07-2021
High School Diploma -
East Orange Campus High School
East Orange, NJ06.2020
Skills
- Power Tools
- Hand Tools
- Maintenance
- Team Synergy
- Product Inventory
- Computer Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Accomplishments
- Achieved business management experience through effectively helping with local businesses.
- Achieved Team Member of the Quarter award by providing excellent customer service with accuracy and efficiency.
Certification
HVAC
Languages
English (Very Fluent)
Timeline
Customer Service Cashier
Whole Foods Market Inc
11.2024 - 11.2025
Facility Technician
Gate Gourmet
11.2021 - 08.2023
Garden Sales Associate Associate/Electrical Sales Associates
Home Depot
07.2021 - 11.2021
Crew Member
Wendy's
01.2021 - 07.2021
Certificate of Technical Studies - HVAC
Lincoln Technical Institute Union
High School Diploma -
East Orange Campus High School
Interests
Psychology, Philosophy, Music, Illustration, Literature