Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Stevens

Public Service Worker/CNA
Kirkwood,IL

Summary

Very willing to work hard and take on any role to learn and develop acquired skills while making positive contribution to program needs. Bringing hard work, willing to work, learn and experience in administrative and service-oriented positions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Program Aide/Driver

KCCDD (Gordon Behernts Senior Center)
Galesburg, IL
11.2020 - Current

Provide a safe form of transportation for the clients to and from the center.

Help to keep all clients engaged in activities to build memory, as most of the clients have some form of memory loss.

I give the clients a safe place to go while their family works or takes care of things they cannot do while caring for their loved one

I provide a home cooked meal that I have to work with a dietitian to meet all rules.

I do all ordering of food and inventory needed

CNA

Community Care Center Of Monmouth Il
Monmouth, IL
11.2018 - 11.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Server Shift Leader

Maple City Restaurant
Monmouth, IL
05.2014 - 11.2018
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.

CNA

Monmouth Nursing Home
Monmouth, IL
11.2008 - 05.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

CNA Certification - Medical

Carl Sandburg College
Galesburg, IL
11.2008

High School Diploma -

Northern Garrett High School
Accident, MD
05.2003

Skills

  • Social Skills
  • Program Operations
  • Process Improvement
  • Vendor Relations and Management
  • Teamwork and Collaboration
  • Operating Practices
  • Data Entry
  • Multi-Line Phone Systems

Timeline

Program Aide/Driver

KCCDD (Gordon Behernts Senior Center)
11.2020 - Current

CNA

Community Care Center Of Monmouth Il
11.2018 - 11.2020

Server Shift Leader

Maple City Restaurant
05.2014 - 11.2018

CNA

Monmouth Nursing Home
11.2008 - 05.2014

CNA Certification - Medical

Carl Sandburg College

High School Diploma -

Northern Garrett High School
Autumn StevensPublic Service Worker/CNA