Autumn Stirgus

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Managed daily operations and maintenance of apartment community with 473 units. Strategized a method to quickly exercise and streamline a goal to reduce the debt from $225k to $29K between April to August while rising the occupancy. Engineered a maintenance team of 5 with a leasing team of 3; trained leasing staff on using effective tools in renting units. Identified and prioritized key markets to improve revenue through effective customer engagement. Starting occupancy 80%/ ending occupancy 92%

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

• Manages daily operations and maintenance of apartment complex with 191 Units constructing operational goals to increase the value of residential units
• Leads with strength, authority, and tenacity to develop a clear line of communication with tenant’s regarding reasons for nonpayment, concerns, and complaints, which decreased delinquent payments received by 30%
• Spearheaded game-changing solutions
• Revived underachieving division from tremendous debt of rent owed
• Reduced debt from 124k to 32k within 6 months
• Identify and prioritize target markets
• Improved revenue through effective customer engagement, filing evictions, removing problem tenants, and occupying rentals at higher rates generating 10 to 15% in profits
• Accountable for the continuous success that included beneficial operational elements such as renewals, apartment turns, expense control, and resident work orders.

• Provided vision and strategic leadership of operations that demanded expertise in streamlining detrimental operations
• Mitigated cost of sixty apartments, with severe repairs, damaged construction and resolution needed from a 3 year long problem of massive flooding, erosion, and drainage issues
• Received promotion to Royal Oak community within a three-month timeframe for exceeding goals and supporting company objectives
• Vetted contractors discussed cost for problem resolution and maintained step by step process and communication for resolution
• Contracted company to perform sewer jetting every 6 months, resulting in 50% of resolution
• Negotiated installation of retainer walls to decrease/dissolve water flow, new gutters, massive water proofing project and new doors decreasing issue by 75%.

• Assisted with the business management of busy apartment community with 220 apartments daily
• Managed company and banking processes; posted checks, initiated collections, processed evictions, lease renewals, processed refunds, move-outs/ins, and inspections in a timely manner
• Participated in negotiations procuring vendors for plumbing, electrical, landscaping, and general labor services, and managed dismissal of professional relationships
• Initiated and vetted prospects for vacancies, ran credit and background checks, scheduled showings, and explained leases before and upon signing
• Collaborated with chief of maintenance to address rental complaints and resolve conflicts in a satisfying manner.

• Assisted in leading processes that improved customer service and generated revenue for a 11-year lengthy period
• Collaborated with managers, stakeholders, and team members to supervise operations of two up-scale apartment communities and worked thoroughly to create a strong culture of analytics
• Doubled down on data tracking, and reporting to develop well informed plans, and processes, which resulted in reduction of low customer satisfaction ratings, and boosted productivity
• Maintained 93% occupancy despite processing evictions and pursing collections for unpaid rent
• Screened applicants ensuring compliance with property requirements of rental background, credit, income documentation and references, reducing evictions to maximum of 1-2 per year.