Autumn Tickle
Shelby Township,MI
Summary
Detail-oriented billing and logistics professional with a strong background in auditing, invoicing, and resolving shipment discrepancies. Focused on enhancing customer relations and driving process improvements with an emphasis on accuracy and efficiency. Ready to apply analytical skills and operational expertise to contribute to organizational success.
Overview
19
19
years of professional experience
Work History
SENIOR SPECIALIST, BILLING
RXO EXPRESS, LLC
Rochester Hills, MI
04.2021 - 12.2025
- Conducted audits and billing for each shipment, resolving customer rate disputes to maintain satisfaction.
- Ensured compliance with customer tariff and invoice requirements, updating profiles to reflect accurate billing.
- Investigated shipment discrepancies, including paperwork errors and driver pay issues.
- Uploaded invoices and related paperwork to customer portals, facilitating efficient access for customers.
LOGISTICS SPECIALIST
XPO LOGISTICS
Rochester Hills, MI
08.2016 - 04.2021
- Coordinated customer shipments via phone, email, and bid board to ensure timely delivery.
- Monitored drivers and equipment to uphold safety and efficiency in transportation operations.
- Communicated with customers, employees, and management to fulfill all necessary requirements.
- Troubleshot and resolved shipment discrepancies proactively.
CUSTOMER SERVICE REP
CENTRAL TRANSPORT, LLC
Warren, MI
03.2013 - 08.2016
- Fielded calls across all company departments, addressing inquiries to improve response times.
- Assisted customers in tracking and tracing shipments, ensuring on-time deliveries.
- Resolved customer issues and concerns, contributing to increased satisfaction and retention.
ASSISTANT MANAGER
JET'S PIZZA
Clawson, MI
10.2006 - 06.2013
- Managed employee schedules and performance to enhance store operations.
- Trained new and existing employees to improve service quality and operational knowledge.
- Delivered exceptional customer experiences through attentive service and problem resolution.
Education
Warren Mott Highschool
Warren, MI Skills
- Invoice compliance
- Billing processes
- Shipment auditing
- Account management
- Microsoft Office proficiency
- Attention to detail
- Organizational skills
- Time management
- Multitasking skills
- Problem-solving
- Critical thinking
- Adaptability
- Customer support
Timeline
SENIOR SPECIALIST, BILLING
RXO EXPRESS, LLC
04.2021 - 12.2025
LOGISTICS SPECIALIST
XPO LOGISTICS
08.2016 - 04.2021
CUSTOMER SERVICE REP
CENTRAL TRANSPORT, LLC
03.2013 - 08.2016
ASSISTANT MANAGER
JET'S PIZZA
10.2006 - 06.2013
Warren Mott Highschool