Collaborated with cross-functional teams to ensure seamless migration for over 25 clients, achieving a 95% client satisfaction rating.
Led over 500 training sessions. Topics ranging from workflow analysis to calendar management.
Maintained clear documentation of project progress, ensuring transparency among all parties throughout the implementation process.
EDI Enrollment Specialist
AdvancedMD
03.2022 - 06.2023
Manually and systematically audit data for 150+ clients within multiple data systems.
Develop and maintain strong working relationships with clients, product managers, vendors, clearinghouses to define and map data to ensure successful timely implementations.
Consistently exceeded connection goal, with an average of 98% completion.
E-shop Assistant Manager
Harmons
06.2020 - 03.2022
Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, and product knowledge.
Leveraging WFM to maximize labor productivity of 25+ associates.
Achieve/exceed weekly, quarterly, annual sales, and other targeted goals including customer satisfaction of 82%.
Resident Care Coordinator
Highland Cove Assisted Living
01.2018 - 05.2020
Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
Supervise the care department in accordance with current state assisted living rules and regulations.
Hired and trained 10 new staff members on facility policies, patient care and medicine distribution.
Maintained all patient records, digital and hardcopies.
Sales Advisor/Customer Care Agent
PillPack Pharmacy
01.2018 - 12.2018
Top MTD sales 4 months in a row.
Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Education
Associate of Science - Architecture
Salt Lake Community College
Salt Lake City, UT
05-2026
Associate of Science -
Salt Lake Community College
SLC, UT
05-2024
Skills
Technical Skills: MS Office, Google Suite, Netsuite, AdvancedMD, PCC, Bluesteps, ElderMark, Qualtrics,