Scott Birone

Responsible for converting AP Traders from British Telecom to Cloud 9 turrets.

Coordinated training for AP Trader.

Coordinated the removal of private wires from old British Telecom system

Coordinated the removal of the old British Telecom equipment.

Responsible for verifying all turrets, Cisco, and cellphones were being recorded on the Red Box and Custodia recording system.

Responsible for deploying Cisco Jabber desktop application and verity functionality .

Assist with Custodia voice recording instillation.

Preformed UAT testing on IPC Unigy and Custodia systems to ensue functionality

Verify all voice technologies are being recorded on a monthly basis

Main contact on all MAC (Move, Adds and Changes) for the trading floor for voice equipment.

Conducted weekly project meetings with venders, project team, and management

Saved over 100 thousand dollars per year by renegotiating direst line (ARD/MR) pricing.

Ordered/tested/installed direct lines from venders including IPC, Verizon, SpakerBus, I Market.,BT and Orange.

Prepared detailed specs on turret system (faulover and troubleshooting)

Maintain and supported IPC turret system by performing maintenance and daily backups.

Project lead on turrets migration and updated IPC system from BRI to VOIP platform

Assisted customers in restoration of cable, phone and internet by troubleshooting methodology.

Verified provision and test phone line prior to installation.

Worked with Sprint to ensure that phones lines are ported in a timely matter.

Provisioned and tested line on the day of installation.

Interacted with other factional groups including Fiance,and Level 3, and Technical Support to ensure customer satisfaction.

Responsible for providing Tier 2 technical voice support including moves, add,and changes .

Upgraded IPC turrets to IQMX platform (2,600 positions).

Designed face layout to meet business requirements.

Assist in converting DIDs to QSIG.

Created voice mailbox accounts on intuity switch.

Attended weekly staff meeting to discuss changes and implementation .

Trained traders on new turret system. Provided day two support. .

Assigned and programmed DID on Avaya switch.

Administrator for IPC and NICE LOG .

Contacted and troubleshoot with vendors to correct direct line problems .

Diagnosed and solved voice related problems including missing and non-working direct lines.

Design video conference room for the executive floor.

Met with facilities and vendors n construction and installation of equipment.

Supported Fix Income,Investment Banking , and upper management on all desktop and vice issues .

Troubleshot and installed Speaker Bus intercoms , bio login devices and web cams.

Assisted and previsioned DID on Avaya switch for trading turrets.

Migrated and trained 2000+ corporate traders on IQMX turrets.

Coordinated cable pulling schedule with outside vender and business groups.

Racked IPC equipment .

Attended weekly staff meeting to discuss changes and implementation .

Assisted in Diaster Recovery site. Tested equipment and supported business groups on assigned testing dates.

Contacted Waterfront to establish and test connection for television appearances. (CNBC,MSNBC,and ABC)

Managed all projects concerning voice and market data including upgrading video conference system, creating employee market data accounts and installing equipment for new employees.

Attended meetings with Market Data venders and IPC to insure that all voice and market data equipment were Y2K ready.

Met and schedule disaster recovery requirements with business groups.

Rack,installed and tested routes to deliver market data services.

Ran and terminated cables including 110 blocks, RJ45 cables and CAT5.

Received vendor bids, order all supplies,mange budget, and coordinated installations.

Order,tested and installed all direct lines from approved vendors including Global Crossing, Verizon and IXNET.

Researched and processed bills for payment. Confirmed services and provided department cost center to accounting .

Interfaced with market data vendors, including Bloomberg, CQG and Reuters to deliver reliable service.