Lisa Murphy
Lakeland,FL
Summary
Energetic Implementation Consultant skilled at helping customers obtain maximum return on investment (ROI) through cost-effective implementation of new equipment. Dedicated to remaining present and available through full implementation cycle. Never takes clients' budgets for granted. Keen to rapidly and effectively help businesses grow through technological augmentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Consultant
White Glove Enrollment Services
08.2020 - 02.2024
- Improved client satisfaction by 25% by providing tailored implementation solutions to meet their business needs.
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
- Increased client retention with excellent communication and consistent follow-ups throughout consultation process.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Reduced implementation time by30%, conducting thorough assessments and identifying potential challenges early before go live date.
- Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of 98%.
- Handled over 30 incoming emails daily while providing excellent customer service.
Mathematics Tutor
Polk State College
01.2016 - 10.2018
- Enhanced student understanding by incorporating real-world examples and problem-solving techniques into tutoring sessions.
- Boosted students'' confidence in their mathematical abilities by providing personalized guidance and support.
- Collaborated with fellow tutors to develop and share innovative teaching methods for improved student outcomes.
- Assessed students'' learning styles and tailored tutoring strategies to optimize engagement and comprehension.
- Utilized various teaching tools such as visual aids, and technology to enhance learning experiences for diverse learners.
- Created lesson plans to increase student test scores by 30%.
- Tutored over 20 students per week in private sessions using detailed lesson plans.
Education
Bachelor's Degree - Electrical Engineering
University Of Central Florida
06.2021
Associate Degree - Liberal Arts & Sciences
Polk State College
12.2015
Skills
- Customer Implementation Support
- Critical Thinking
- Configuration and Management
- Training Implementation
- Revenue Growth
- Project Management
- User Acceptance Testing (UAT)
- Technical Implementation
- Test Scenario Development
- Configuring Interfaces
- Complex Problem-Solving
- System Configuration
- Communication
- Creative Problem Solving
- Critical Thinking
- Customer Retention
- Customer Satisfaction
- Client Relations
- Client Technical Support
- Information Exchange
- Project Management
- Project Planning
- API Integrations
- GUID
- Software Deployment
- SSH File Transfer Protocol
- Strategic Planning
- Training Procedure Implementation
- Configuration Management
- User Acceptance Testing
- Software Implementation
- Solution Design
- Implementation Management
- CRM Implementation
- Data Migration
- Configuration and management
- Issue Resolution
- Communication and Team Collaboration
- Technical Documentation and Reporting
- Analytical Skills
Projects
Engineering Project Collaboration, University of Central Florida - IDEAS Competition, Led a collaborative effort with three peers to select a research topic, conduct comprehensive research, and construct physical models. Utilized SolidWorks for the design of model components, followed by proficient 3D printing to bring designs to fruition. Executed precise data collection during model testing, measurements, and conducted thorough mathematical calculations to validate results. Co-authored a comprehensive paper comparing experimental data with theoretical calculations, showcasing a strong emphasis on analytical skills and attention to detail. Presented the project, paper, and a visually impactful display poster at the IDEAS Showcase, receiving evaluations from a judging panel and won 1st place.
SWE Spring 2017 Engineering Outreach Workshop, Society of Women Engineers (SWE), Organized and hosted a workshop as part of the Society of Women Engineers (SWE) Spring 2017 hands-on engineering outreach event tailored for high school girls. Developed and delivered a comprehensive hour-long class featuring a PowerPoint presentation on Python language fundamentals and the concept of the Caesar cipher. Provided direct guidance and assistance to students, facilitating their understanding and implementation of encoding and decoding techniques within the Caesar cipher framework.
Awards
- Most Distinguished Chapter Officer, Phi Theta Kappa International Honors Society, 04/2016
- Most Distinguished Chapter President, Phi Theta Kappa International Honors Society, 02/2016
- Excellence in Leadership, Polk State College Study Abroad France, 06/2015
Certification
Pre-Security Learning Path, TryHackMe, 06/2022, 06/2022
Volunteer Experience
Phi Theta Kappa International Honors Society, Chapter President, 04/2015, 04/2016
Timeline
Implementation Consultant
White Glove Enrollment Services
08.2020 - 02.2024
Mathematics Tutor
Polk State College
01.2016 - 10.2018
Bachelor's Degree - Electrical Engineering
University Of Central Florida
Associate Degree - Liberal Arts & Sciences
Polk State College
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