Matthew Kimbrell
Raleigh,NC
Summary
Well-traveled Implementation Consultant with seven years helping clients enhance businesses through careful introduction of advanced SaaS products. Satisfied only when customers successfully integrate new software and improve operations. Provides streamlined, timely operational implementations with minimal service interruptions.
Overview
6
6
years of professional experience
Work History
Implementation Consultant
ChannelAdvisor
Morrisville, NC
04.2022 - Current
- Acting as a Platform expert and Technical Subject Matter Expert during the launch phase.
- Setting up and launching clients on the platform.
- Handling technical questions and queries from clients (software, data feeds, API, FTP…).
- Working on configuration and troubleshooting during the customer onboarding.
- Developing, refining, and maintaining training processes and procedures for supported applications.
- As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities.
Implementation Analyst
PPD
Morrisville, NC
11.2020 - 04.2022
- Designed, configured, and built moderate to highly complex web based clinical trial applications.
- Reviewed designs for compliance/feasibility within the database system and consistency with any current standards and/or sponsor specifications.
- Created project specific technical documents.
- Met with project teams on a regular basis during project lifecycle to ensure effective communication and accuracy in development of systems.
- Communicated proactively with all team members and provide regular feedback to management concerning timeline/budget or resourcing constraints.
- Provided general training and code review of systems programmed or configured by junior team members.
Implementation Consultant
Fast Enterprises
Baton Rouge, LA
08.2015 - 04.2020
- Spearheaded internal meeting to outline business needs, evaluate existing systems for areas in need of improvement.
- Determined specifications and requirements of configuration for the development of software solutions.
- Provided educational presentations to demonstrate new software capabilities and ensure thorough understandings of functionality.
Education
BBA - Management Information Systems
East Carolina University
Greenville, NC05.2015
Skills
- System Design and Implementation
- Customer Implementation Support
- User Acceptance Testing (UAT)
- Test Scenario Development
- Client Training Delivery
- Complex Problem-Solving
- Team Communication and Collaboration
- Critical Thinking
- Issue and Resolution Tracking
- Technical Documentation and Reporting
- Organizational Skills
Timeline
Implementation Consultant
ChannelAdvisor
04.2022 - Current
Implementation Analyst
PPD
11.2020 - 04.2022
Implementation Consultant
Fast Enterprises
08.2015 - 04.2020
BBA - Management Information Systems
East Carolina University
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