SHERIA WALKER
Chicago,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Implementation Consultant
Oracle
05.2022 - 04.2026
- Analyzed customer requirements, identified gaps, and developed solutions for successful implementations.
- Guided clients through software lifecycle, delivering support and troubleshooting solutions to ensure seamless adoption.
- Coordinated implementation of new software or systems with external vendors or internal departments.
- Optimized system configurations to improve user satisfaction scores in post-deployment evaluations.
- Utilized problem-solving skills to resolve complex technical challenges in a fast-paced environment.
- Oversaw data migration efforts using industry-standard tools, ensuring accuracy and integrity.
- Provided technical support and guidance to customers on software implementation projects.
- Coordinated software implementation with external vendors and internal departments, facilitating smooth transitions and integration.
- Conducted thorough testing to identify and resolve technical issues before user deployment.
RESERVATIONS MANAGER
Thompson Hotel
09.2019 - 03.2020
- Make and confirm reservations.
- Analyzed financial activities of departments, contributing insights for budget planning and preparation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Utilized property management systems to manage bookings, cancellations, and inventory effectively.
- Provided strategic recommendations to management for staffing and procedural improvements. to management concerning such issues as staffing decisions or procedural changes.
- Compute figures such as balances, totals, or commissions.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Processed and confirmed customer reservations for accommodations through property management systems..
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Utilized property management systems to streamline management of bookings, cancellations, and inventory.
RESERVATIONS COORDINATOR
Wyndham Hotel
08.2016 - 09.2019
- Managed reservation requests, modifications, and cancellations with accuracy across property booking systems.
- Coordinated with front desk, sales, and revenue teams to align room inventory and availability.
- Resolved guest inquiries on rates, policies, and booking details with prompt, professional service.
- Audited reservation records to correct errors, prevent overbookings, and maintain data integrity.
- Processed individual and group reservations while balancing occupancy goals and guest preferences.
- Monitored daily reservation activity to identify availability issues and support smooth arrival planning.
- Trained reservations staff on system procedures, service standards, and accurate booking workflows.
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
Front Desk Supervisor
AC Marriott Hotel
01.2010 - 08.2016
- Directed and supervised employees in sales, inventory management, cash reconciliation, and customer service to enhance operational efficiency.
- Instructed staff on effective strategies for handling complex sales scenarios to improve customer satisfaction.
- Hired, trained, and evaluated personnel in sales and marketing establishments.
- Assigned employees specific duties based on strengths and business needs to optimize team performance.
- Plan budgets and authorize payments and merchandise returns.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Education
Bachelor of Arts (B.A.) - Business Administration
DEVRY UNIVERSITY CHICAGO CAMPUS
Chicago, ILSkills
- Software delivery
- Implementation oversight
- Implementation management
- Project implementation
- Data migration
- Problem resolution
- System configuration
- Solution design
- Business analysis
- Project execution
- Solution development
- Application deployment
Timeline
Implementation Consultant
Oracle
05.2022 - 04.2026
RESERVATIONS MANAGER
Thompson Hotel
09.2019 - 03.2020
RESERVATIONS COORDINATOR
Wyndham Hotel
08.2016 - 09.2019
Front Desk Supervisor
AC Marriott Hotel
01.2010 - 08.2016
Bachelor of Arts (B.A.) - Business Administration
DEVRY UNIVERSITY CHICAGO CAMPUS