Pratik Iyer
Atlanta,GA
Summary
Highly trained Implementation Specialist with project scope analysis, systems configuration, maintenance and troubleshooting expertise. Dedicated to provide customers with the best solutions for efficiency and growth.
Overview
5
5
years of professional experience
Work History
Implementation Consultant
QGenda
Atlanta, GA
07.2022 - Current
- Created user documentation including system setup instructions and user manuals.
- Analyzed customer processes, identifying areas for improvement through automation.
- Resolved customer inquiries regarding usage of the software product in an efficient manner.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Facilitated training sessions with end users on how to use the software application correctly.
- Developed customized solutions based on client requests, ensuring that all requirements were met.
- Provided guidance on system design decisions which included recommending hardware configurations.
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
- Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
Cross Cultural Health Intern
Concordia Language Villages
Bemidji, MN
06.2021 - 08.2021
- Assisted a Nurse Practitioner with medication management and treatment for 200 campers.
- Utilized the camp software, Camp Doc to accurately document medication and treatments that were given to the campers
- Conducted COVID-19 testing throughout all the camps and performed data analytics via the Cue Health app and excel to showcase test results and trends throughout the various camps
- Helped create different practices within the German camp to make the health center feel more authentic and culturally competent.
- Organized medical records and other confidential documents.
- Compiled statistics on various aspects of population health status.
Competency Assessment Assistant
National Association of Boards of Pharmacy (NABP)
Mt. Prospect, IL
06.2020 - 08.2020
- Implemented agile practices in a team to increase transcript processing efficiency
- Helped create an efficient filing solution for global pharmacy records
- Utilized company software to accurately analyze, sort, and compile data.
- Executed record filing systems to improve document management and organization.
Epidemiologist Intern
Dr. Mohan's Diabetic Specialties Center
Chennai, India
05.2019 - 08.2019
- Assisted on field visits to various ongoing epidemiological studies conducted in both urban and rural areas in the field of Gestational Diabetes Mellitus (GDM)
- Aided in the research for the Chennai Urban Population Study (CUPS), a Clinical Epidemiology Study on socioeconomic status and Diabetes.
- Upheld requirements for data collection, reporting and quality control for duration of investigations.
- Identified key findings for each case, including location, severity and clinical findings.
- Provided consultation services to local health departments regarding disease prevention strategies.
Education
Master's in Public Health, concentration in Community Health and Global Health -
Boston University
05.2022
Bachelor of Science in Public Health, concentration in Global Health -
Purdue University
05.2020
The Japanese Lived Experience -
Māori Wellbeing and Culture -
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Expertise in Statistical Analysis Software (SPSS) & Proficient in RStudio
- Digication
- CommCare
- Training delivery
- Implementation Management
- Solution Design
- Salesforce
- Software Implementation
- Project scope assessment
Timeline
Implementation Consultant
QGenda
07.2022 - Current
Cross Cultural Health Intern
Concordia Language Villages
06.2021 - 08.2021
Competency Assessment Assistant
National Association of Boards of Pharmacy (NABP)
06.2020 - 08.2020
Epidemiologist Intern
Dr. Mohan's Diabetic Specialties Center
05.2019 - 08.2019
Master's in Public Health, concentration in Community Health and Global Health -
Boston University
Bachelor of Science in Public Health, concentration in Global Health -
Purdue University
The Japanese Lived Experience -
Māori Wellbeing and Culture -
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