Autumn Washington
Greensboro,NC
Summary
Versatile and results-oriented professional with experience at Kelly Services, adept in technical support and customer service. Excelled in problem-solving and complaint resolution, enhancing customer satisfaction. Skilled in data entry and Microsoft Office, demonstrating dependable responsibility. Proven track record of developing a loyal client base through exceptional service and attention to detail.
Overview
6
6
years of professional experience
Work History
Sortation Associate
Amazon Sortation Center
Kernersville , NC
07.2023 - 12.2024
- Duties consist of sorting, scanning, and stacking packages on pallets, and helping to get customer orders ready for delivery.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Filled customer orders by packaging sold items and documentation for direct shipping, and by transferring orders to manufacturers or third-party distributors.
Tier I Technical Support Representative
Kelly Services
Greensboro , NC
03.2021 - 05.2023
- Mac advisors are responsible for handling technical support questions for Apple customers and partners.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer.
- Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
- Dual-trained to assist with Mac and T1 iOS calls.
- Training a mentor who trains new advisors to prepare for taking iOS calls.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Cosmetologist
Ibraidgoat
Greensboro, NC
12.2019 - 03.2021
- Provide beautification services to clients.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software programs.
- Created customized hairstyles according to the client's preferences and facial features.
Customer Service Representative
Conduent
Greensboro , NC
08.2018 - 12.2019
- Supported clients' customers as a first point of contact and resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and customer support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
Education
Cosmetology Certification - Cosmetology
Leons Beauty School
Greensboro, NC06-2010
Some College (No Degree) - Business Administration
Strayer University
GreensboroSkills
- Computer Skills
- Dependable and responsible
- Attention to detail
- Data entry
- Microsoft office
- Customer relations
- Training and Development
- Problem- Solving
- Research
- iOS and MacOS
- Complaint resolution
Timeline
Sortation Associate
Amazon Sortation Center
07.2023 - 12.2024
Tier I Technical Support Representative
Kelly Services
03.2021 - 05.2023
Cosmetologist
Ibraidgoat
12.2019 - 03.2021
Customer Service Representative
Conduent
08.2018 - 12.2019
Cosmetology Certification - Cosmetology
Leons Beauty School
Some College (No Degree) - Business Administration
Strayer University
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