Autumn Wilkins
Columbus,US
Summary
Dynamic and empathetic professional with a strong background in communication and relationship building. Committed to adult learning principles, facilitating engaging and impactful educational experiences. Passionate about leveraging creativity to drive innovation and inspire collaboration in every project. Adept at fostering connections with diverse audiences through effective interpersonal skills and active listening. Experienced in customer service, dedicated to enhancing client experiences and addressing needs with a solutions-oriented approach.
Overview
12
12
years of professional experience
Work History
Jr. Corporate Trainer
Zappos
04.2021 - Current
- 3+ years of experience with virtual, in-person, and blended learning sessions to welcome over 500 new employees.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed/Maintained training programs to meet company objectives.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
- Designed and delivered web-based, self-directed learning materials.
- Built and maintained professional relationships with internal stakeholders.
- Provided coaching and mentoring to colleagues.
Employee Engagement
Zappos
02.2020 - 04.2021
- Promoted a harmonious working climate through employee engagement events to boost morale and productivity for over 300 employees.
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
- Worked with outside vendors for company events to promote and support local businesses.
- Assisted the recruiting team with leading interview processes to acquire talent using Workday.
- Increased company awareness through local advertisements.
Video Content Producer
Zappos
04.2016 - 02.2020
- On camera talent with exceptional brand knowledge and communication skills to give customers information needed while shopping online.
- Review scripts and make changes to improve wording, flow or interest levels, consistently producing highly successful product videos.
- Monitor camera, lighting, focus, and overall cleanliness of tools used for producing video.
- Filmed 40k product videos for products available on the Zappos.com and 6pm.com retail websites.
- Prepped and performed quality checks on products before filming.
Customer Loyalty Team
Zappos
05.2012 - 04.2016
- Responded to over 40 customer requests (phone/chat/email), daily, offering excellent support and tailored recommendations to address needs.
- Able to adapt to change on a day-to-day basis.
- Trained/Coached new and tenured employees on the best practices of customer service with an empathetic approach to build connection.
- Maintained up-to-date knowledge of product and service changes, as needed.
Education
Associate of Arts - General Studies
College of Southern Nevada
Las Vegas, NV06.2011
Timeline
Jr. Corporate Trainer
Zappos
04.2021 - Current
Employee Engagement
Zappos
02.2020 - 04.2021
Video Content Producer
Zappos
04.2016 - 02.2020
Customer Loyalty Team
Zappos
05.2012 - 04.2016
Associate of Arts - General Studies
College of Southern Nevada
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