Jasmine Decosta
Columbus,Georgia
Summary
Driven service professional and lead NRO trainer with a proven track record at Olive Garden, excelling in complaint resolution and relationship building. Recognized for enhancing guest satisfaction and fostering a positive workplace culture. Skilled in project planning and time management, consistently achieving operational excellence and driving team success through effective communication and collaboration.
Overview
12
12
years of professional experience
Work History
Service Professional, Lead Corporate Trainer, NRO Trainer
Olive Garden
11.2017 - Current
- Consistently maintaining outstanding guest satisfaction and resolves guest issues to promote restaurant loyalty.
- Manages cash transactions to maintain accuracy and efficiency.
- Guides training team through leadership during NRO and leads by example to deliver standard-based training through effective communication.
- Encourages a supportive and positive workplace culture for current and new team members.
- Considers restraints through NROs and applies quick thinking strategies to optimize time and operational productivity.
Customer Sales Representative
Aarons Sale and Lease
02.2013 - 10.2017
- Assisted customers in selecting appropriate leasing options based on individual needs and budget requirements while providing exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Conducted product demonstrations, showcasing features and benefits to enhance customer understanding.
- Processed sales transactions accurately, ensuring compliance with company policies and procedures.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Collaborated with team members to achieve sales targets and improve overall store performance and was recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Upson-Lee High School
Thomaston, GA05.2012
Skills
- Complaint resolution
- Industry expertise based on hands on experience through leadership
- Supply management
- Brand awareness
- Service orientation
- Project planning through teamwork and collaboration
- Problem-solving and Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Relationship building
Additional Information
- Proficiency in Microsoft Word and Office
- Participated in thirteen New Restaurant Openings.
Timeline
Service Professional, Lead Corporate Trainer, NRO Trainer
Olive Garden
11.2017 - Current
Customer Sales Representative
Aarons Sale and Lease
02.2013 - 10.2017
High School Diploma -
Upson-Lee High School
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