David Jackson
Kennesaw,GA
Summary
High-impact, results-driven Corporate Trainer and Operations Manager with over 4.5 combined years of multi-unit leadership and corporate deployment expertise. Proven success executing high-frequency, state-to-state travel assignments to spearhead New Restaurant Openings (NRO) for enterprise brands. Expert in cross-functional workforce training, fast-paced logistics coordination, and regional brand auditing. An autonomous, adaptable leader who excels at managing massive group dynamics, executing seamless site transitions, and driving profitability under strict timelines.
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Traveling Trainer (CTT) - Corporate NRO Team
RAISING CANE'S CHICKEN FINGERS
02.2024 - Current
- Selected by corporate leadership to execute continuous state-to-state travel deployments, managing the end-to-end launch logistics of multi-million dollar new store openings across the country.
- Led high-intensity instructional modules and on-the-floor training for groups of 30+ new crew members and managers on corporate culinary standards, brand philosophy, and safety logs.
- Audited performance zones in real-time, executing swift remediation plans to maximize speed-of-service, line efficiency, and customer satisfaction during high-profile soft openings and public launches.
- Managed interstate travel logistics, scheduling, and expense reporting while maintaining peak operational performance in highly fluid, unfamiliar environments.
- Collaborated directly with corporate growth executives, General Managers, and regional leadership to ensure a seamless handoff to local operators upon project completion.
Customer Service Manager (CSM)
WENDY'S
Tallahassee, USA
08.2021 - 07.2023
- Directed daily front-of-house and back-of-house activities, auditing product temperatures and safety guidelines to ensure perfect health department marks.
- Managed site financials including mid-shift safe counts, automated cash register auditing, and close-of-day bank drops.
- Orchestrated logistical inventory pipelines, coordinating twice-weekly bulk truck delivery receptions and processing precise product replenishment orders.
- Generated optimal crew schedules, balanced payroll components, and proactively mediated staff and customer escalations.
Warehouse Associate
AMAZON WAREHOUSE
Miami, USA
01.2022 - 06.2022
- Processed, sorted, and routed high-volume logistics freight within a time-sensitive distribution environment.
Assistant Manager / Lead Call Center Agent
TELEMAC INC / TELE MAC PSYCHIC CENTER
Miami, USA
08.2019 - 12.2021
- Promoted to Assistant Manager after ranking as the enterprise's #1 sales and marketing converter.
- Supervised the call center floor, providing real-time coaching, technical support, and structural escalation overrides to agents.
Manager / Cashier (Dual-Site Full Time)
WENDY'S
Miami, USA
02.2018 - 07.2019
- Maintained continuous full-time operational hours across two separate franchise properties simultaneously, acting as a cashier at one site and an active Shift Manager at the second.
Education
High School Diploma -
Young Men's Preparatory Academy
Miami, FLSome College (No Degree) - Sociology
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- State-to-State Corporate Deployment
- Interstate Logistics
- Adaptable Travel Scheduling
- High-Autonomy Operations
- NRO Training & Instructional Leadership
- Group Facilitation
- Curriculum Execution
- Performance Remediation
- Restaurant & Floor Optimization
- ServSafe Standards
- Product Temp Audits
- Speed-of-Service (SOS) Reductions
- Financial & Supply Chain Systems
- Safe & Drawer Audits
- Employee Schedules
- Bulk Truck Purchasing
- Inventory Turnover
- Employee training
- Performance auditing
- Compliance standards
- Customer service management
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
- Adaptability
- Train-the-trainer
Certification
- ServSafe Management Certification
- Food Handler Certification
- Class D Security License
- Valid Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Traveling Trainer (CTT) - Corporate NRO Team
RAISING CANE'S CHICKEN FINGERS
02.2024 - Current
Warehouse Associate
AMAZON WAREHOUSE
01.2022 - 06.2022
Customer Service Manager (CSM)
WENDY'S
08.2021 - 07.2023
Assistant Manager / Lead Call Center Agent
TELEMAC INC / TELE MAC PSYCHIC CENTER
08.2019 - 12.2021
Manager / Cashier (Dual-Site Full Time)
WENDY'S
02.2018 - 07.2019
High School Diploma -
Young Men's Preparatory Academy
Some College (No Degree) - Sociology
Florida Agricultural And Mechanical University